Coordinator, Member Services - Temporary Support

Good360; Alexandria (VA); Hybrid; USD 23,000 - 32,000; Full time

Benefits offered by this job

Health, dental, and vision coverage

Short-term and long-term disability

403B plan with matching

Paid time off policy

Volunteer time off policy

Hybrid work environment

Job summary

Good360 is seeking a Temporary Support Coordinator in Member Services to manage order processing and support nonprofit partners. The surge role lasts about four months starting October 1st, reporting to the Director of Member Services.

Responsibilities include accurate order processing, multi-channel support, issue resolution, and cross-functional collaboration as part of the Impact Programs team. Hybrid work from the Alexandria, VA area is available.

Qualifications

• 0-2 years of professional experience in customer service or related role.
• Excellent written and verbal communication across channels.
• Ability to collaborate cross-functionally to support nonprofit partners throughout their order processing journey.
• Strong organizational and time management skills with the ability to manage multiple priorities simultaneously.
• Proficiency with MS Office Suite (Outlook, Word, Excel).
• Experience with CRM and order management platforms (Salesforce, NetSuite, Magento, Asana) a plus.

Responsibilities

• Process nonprofit orders accurately and efficiently to ensure timely fulfillment.
• Serve as a primary point of contact for nonprofit partners, addressing order-related inquiries and resolving issues.
• Troubleshoot and resolve order discrepancies or concerns, working cross-functionally as needed to ensure a seamless ordering experience.
• Deliver exceptional customer service across multiple channels by handling inquiries with empathy and efficiency.
• Respond promptly and professionally to partner questions, concerns, and feedback.
• Maintain accurate documentation of partner interactions and issue resolution for tracking and analysis.
• Flag recurring issues or process gaps to the team as needed.
• Collaborate with internal teams to support evolving organizational goals and initiatives as they pertain to nonprofit engagement and service delivery.
• Take on additional order-processing or support-related tasks as needed during the surge period.

Skills

Customer service

Communication

Time management

MS Office

CRM platforms

Problem solving

Team collaboration

Tools

Salesforce

NetSuite

Magento

Asana

Outlook

Excel

Word

Job description

Job DetailsJob Location: Virginia office - ALEXANDRIA, VA 22314Temporary Support Coordinator, Member Services

Department: Impact Programs

Reports To: Director of Member Services

FLSA Status: Non-Exempt

Position Type: Temporary

Good360 is Closing the Need Gap to Open Opportunity for All

Join a fast-growing organization with a strong culture and powerful mission! As the global leader in product philanthropy and purposeful giving, Good360 partners with more than 400 socially responsible companies to source highly needed donated goods and distribute them through our network of more than 100,000 diverse nonprofits that support people in need. Good360 is the link between organizations with so much to give and communities in critical need, closing that gap and opening new opportunities for all. Since 1983, Good360 has distributed more than $18 billion in needed goods, including more than $3 billion in goods in 2025 alone. Good360 has been named the #2 charity on the Forbes list of America’s Top 100 Charities for 2023 and 2024 and has a 4-star Charity Navigator rating.

The organization has also been recognized as both a top workplace in the Washington, DC metro area (by the Washington Post) and as a top nonprofit to work for in the United States (by NonProfit Times).

Position Summary

Our Member Services team is seeking a motivated and detail-oriented Member Services Coordinator to support our mission by efficiently managing order processing and supporting our national network of nonprofit members. This is a temporary position to provide surge support for a period of approximately four months, beginning October 1st.

Key Responsibilities include, but are not limited to the following

• Process nonprofit orders accurately and efficiently to ensure timely fulfillment, while upholding a high standard of quality and attention to detail.
• Serve as a primary point of contact for nonprofit partners, addressing order-related inquiries and resolving issues through email, phone and ticketing systems in a courteous and professional manner.
• Troubleshoot and resolve order discrepancies or concerns, working cross-functionally as needed to ensure a seamless and positive ordering experience for all nonprofit partners.
• Deliver exceptional customer service across multiple channels by handling inquiries with empathy, and efficiency across all communication channels.
• Respond promptly and professionally to partner questions, concerns, and feedback.
• Maintain accurate documentation of partner interactions and issue resolution for tracking, analysis, and continuous improvement.
• Flag recurring issues or process gaps to the team as needed.
• Collaborate with internal teams to support evolving organizational goals and initiatives as they pertain to nonprofit engagement and service delivery.
• Take on additional order-processing or support-related tasks as needed during the surge period.

QualificationsQualifications/Requirements

• 0-2 years of professional experience in customer service, account management or related role
• Excellent written and verbal communication skillswith the ability to provide clear and professional support across different channels
• Ability to collaborate cross-functionally to support nonprofit partners throughout their order processing journey
• Strong organizational and time management skills with the ability to manage multiple priorities simultaneously
• Proficiency with MS Office Suite (Outlook, Word, Excel)Self-motivated, energetic attitude
• Creative problem-solving and proactive approach to improving processes and nonprofit partner experiences
• Experience with CRM and order management platforms (Salesforce, NetSuite, Magento, Asana) a plus.

Benefits

• Heath, dental, and vision coverage programs (including competitive deductible and reimbursement policy)
• Short-term and long-term disability and life insurance coverage options
• 403B plan with matching
• Generous and flexible paid time off policy
• Volunteer time off policy
• Hybrid work environment

Salary Range

Up to a maximum of $20 per hour

Note: Compensation is based on a candidate's experience, skills, education, and geographic location. This range is based on Washington, D.C.–Maryland–Virginia (DMV) market data; offers to candidates outside this area will reflect local market data.

Work Location

Hybrid, based in our Old Town Alexandria, VA office

Note: We are open to considering fully remote candidates residing in CO, DE, DC, FL, GA, IL, IN, KY, MD, MN, NE, NV, NC, OH, OR, PA, TN, TX, VA, WA, WV.

E-Verify Participation Notice

Good360 participates in the E-Verify program to confirm the identity and employment eligibility of all newly hired employees. In compliance with federal law, all persons hired will be required to verify their identity and eligibility to work in the United States and to complete the required employment eligibility verification form (Form I-9) upon hire.

E-Verify is not used to pre‑screen job applicants, and participation in this program does not affect our commitment to equal employment opportunity. For more information about E-Verify or your rights as an employee, please review the following notices:

• Notice of E-Verify Participation (English/Spanish)
• Right to Work (English/Spanish)