Temporary Medical Admin Assistant — Mental Health

Wellnest Emotional Health & Wellness; Los Angeles (CA); Vor Ort; USD 42.000 - 64.000; Vollzeit

Zusammenfassung

Wellnest Emotional Health & Wellness is seeking a Medical Administrative Assistant to provide medically informed administrative support to the Psychiatric Department. You will schedule appointments, manage records, assist with telehealth connections, and coordinate referrals while ensuring HIPAA compliance.

The role requires an AA degree or equivalent and at least two years of administrative experience in a mental health setting. Occasional driving may be needed.

Qualifikationen

• Associate's degree (A. A.) or equivalent from two-year college or technical school.
• A minimum of two (2) years of administrative experience in an environment with clients who are dealing with mental health issues is preferred.

Aufgaben

• Provides medically informed administrative support and clerical/office support to the Psychiatric Department.
• Schedules new and follow-up client appointments for psychiatric services.
• Ensures client documents are provided to psychiatrists and other providers as requested.
• Schedules follow up appointments, as needed, including creating Zoom or other telehealth platform appointments.
• Supports clients with technology associated with connecting with tele-mental health services.
• Facilitates scheduling of psychiatric referrals to health care services, as needed.
• Sends daily appointment reminders to scheduled clients using electronic health records system
• Confirms client appointments and modifies when necessary.
• Instructs clients by phone, email, or in person on how to prepare for appointments.
• Provides initial front desk contact with clients, providing them with appropriate documents needed for their visit type, and ensuring completeness of documents.
• Cancels or reschedules appointments when requested by psychiatrists.
• Manages problems related to patient scheduling and office administration.
• Enters new patient information accurately into the electronic medical records program when needed.
• Screens and inform clients of eligibility requirements prior to appointments for mental health services.
• Provides back-up office support, as approved by IS Support Manager, to other Wellnest front desk administrative staff on the rare occasion it will be needed.
• Applies skills and knowledge of all agency policies and procedures related to the agency’s reception and in the maintenance of strict confidentiality in compliance with the Health Insurance Portability and Accountability Act (HIPAA) regulations.
• Assists psychiatrists and clients with ensuring that their medications have been approved and filled by the pharmacies.
• Scans consent documents, patient letters, assessment results, and other appropriate records into the appropriate section of client's medical record.
• Assembles basic chart forms for new patient visits.
• Maintains filing system for commonly used agency forms and referral information.
• Handles the initial request for medical or counseling information release and ensuring completeness of request in accordance with agency policies and procedures, as well as in accordance with federal and state guidelines.
• Responsible for front desk duties such as answering and triaging telephone calls, checking-in patients for their appointments; verification of Medi-Cal coverage and demographic information; checking out patients and scheduling follow-up appointments and referrals.

Kenntnisse

Administrative experience

HIPAA compliance

Telehealth support

Appointment scheduling

Ausbildung

Associate's degree (A. A.) or equivalent

Jobbeschreibung

Wellnest Emotional Health & Wellness is seeking a Medical Administrative Assistant to provide medically informed administrative support to the Psychiatric Department. You will schedule appointments, manage records, assist with telehealth connections, and coordinate referrals while ensuring HIPAA compliance.

The role requires an AA degree or equivalent and at least two years of administrative experience in a mental health setting. Occasional driving may be needed.