Medical Admin Assistant: Scheduling, Records & Patient Access

Greater Nashua Mental Health Center; Nashua, Northern (NH, KY); Hybrid; USD 24,000 - 32,000; Full time

Benefits offered by this job

Health Insurance Plans

HSA (Health Savings Account)

FSA (Flexible Spending Account)

Dental Insurance

Vision Insurance

Group Life / AD&D Insurance

Disability Insurance (Short & Long)

Job summary

Greater Nashua Mental Health Center is seeking a detail-oriented Medical Administrative Assistant to support the Medical Services team in Nashua, NH. The role coordinates scheduling, messages, and documentation to ensure timely access to care.

Responsibilities include scheduling visits, triage voicemails, maintain records, and provide administrative support to medical and nursing staff. The position emphasizes confidentiality and teamwork in a busy clinical setting.

Qualifications

• High School Diploma or GED required.
• Less than one year of related administrative, medical office, or customer service experience required.
• Proficiency with electronic medical record (EMR) systems.
• Knowledge of Microsoft Office products, including Outlook, Word, and Excel.
• Strong customer service and de-escalation skills.
• Excellent communication, interpersonal, organizational, and time management skills.
• Ability to multitask, prioritize, and adapt to changing workloads.
• Ability to work effectively both independently and as part of a team.
• Ability to exercise sound judgment and maintain confidentiality.

Responsibilities

• Schedule client visits and coordinate access to medical services across agency programs.
• Ensure patients are scheduled promptly following hospital discharge.
• Manage appointment cancellations utilizing Just in Time scheduling principles.
• Manage incoming phone calls and accurately document and route messages to medical and nursing staff.
• Review and triage voicemails daily.
• Coordinate document flow, medical records requests, laboratory results, and provider documentation.
• Provide administrative support to medical and nursing staff.
• Process incoming and interdepartmental mail.
• Maintain office supply inventory and support daily department operations.
• Perform additional duties and special projects as assigned by the Medical Support Staff Coordinator or Chief Medical Officer.

Skills

Customer service

De-escalation

Communication

Time management

Multitasking

Education

High School Diploma or GED

Tools

EMR systems

Outlook

Word

Excel

Job description

Greater Nashua Mental Health Center is seeking a detail-oriented Medical Administrative Assistant to support the Medical Services team in Nashua, NH. The role coordinates scheduling, messages, and documentation to ensure timely access to care.

Responsibilities include scheduling visits, triage voicemails, maintain records, and provide administrative support to medical and nursing staff. The position emphasizes confidentiality and teamwork in a busy clinical setting.