Medical Administrative Assistant

Embrace Wellness; Wilmington (NC); On-site; USD 32,000 - 42,000; Full time

Job summary

Embrace Wellness in Wilmington, NC is seeking a Medical Administrative Assistant to support daily clinic operations on site. You will greet clients, manage check-in/check-out, schedule appointments, and maintain patient records with professionalism.

You will verify insurance, coordinate with clinical staff, respond to inquiries, and assist with billing while protecting patient confidentiality. Knowledge of medical terminology and proficiency with EHR systems are important for success.

Qualifications

• Candidates should possess strong Phone Etiquette and Customer Service skills to interact professionally and compassionately with clients and visitors.
• Candidates should possess solid Administrative Assistant skills, including scheduling, filing, data entry, and managing office workflows.
• Candidates should possess understanding of Medical Terminology to accurately communicate with clinical staff and update patient information.
• Candidates should possess clear and professional Communication skills, both written and verbal, to support patients and team members.
• Candidate should be comfortable working in multiple web-based applications to include phone systems, microsoft tools, electronic health record and other supportive software.
• Additional beneficial qualifications include prior experience in a medical or wellness office, familiarity with electronic health records (EHR) systems, basic knowledge of insurance verification, strong attention to detail, reliability, and the ability to manage multiple tasks in a fast-paced environment.

Responsibilities

• Greet clients and manage check-in/check-out processes.
• Schedule and confirm appointments, maintain patient records.
• Verify insurance information when needed and coordinate with clinical staff.
• Handle messages and respond to general inquiries in a timely manner.
• Support billing and payment collection tasks while maintaining confidentiality.

Skills

Phone etiquette

Customer service

Administrative skills

Scheduling

Data entry

Medical terminology

Communication

Web-based applications / EHR

Tools

Electronic Health Records (EHR)

Microsoft Office

Phone systems

Job description

Company Description

Embrace Wellness is a mental health and wellness group practice dedicated to helping individuals improve their overall well-being through personalized services and supportive care. Based in Wilmington, NC the Embrace Wellness focuses on creating a welcoming and inclusive environment for clients seeking support on their journey to wellness. Team members work collaboratively to support clients through medication management, psychotherapy, psychological testing, and other interventions specific to each client's needs. Embrace Wellness values professionalism, compassion, and teamwork in delivering a positive experience for every client. Embrace Wellness offers opportunities for professional development for individuals committed to patient-centered service.

Role Description

The Medical Administrative Assistant is a full-time, on-site role based in Wilmington, NC. This position supports daily clinic operations by greeting clients, managing check-in and check-out processes, and answering phone calls in a professional and timely manner. The Medical Administrative Assistant schedules and confirms appointments, maintains and updates patient records, and verifies insurance information as needed. The role includes coordinating communication between clients and clinical staff, handling incoming messages, and responding to general inquiries. The role also include screening new and existing patients for clinical needs and assisting with billing and payment collection tasks while maintaining confidentiality and compliance with privacy regulations.

Qualifications

• Candidates should possess strong Phone Etiquette and Customer Service skills to interact professionally and compassionately with clients and visitors.
• Candidates should possess solid Administrative Assistant skills, including scheduling, filing, data entry, and managing office workflows.
• Candidates should possess understanding of Medical Terminology to accurately communicate with clinical staff and update patient information.
• Candidates should possess clear and professional Communication skills, both written and verbal, to support patients and team members.
• Candidate should be comfortable working in multiple web-based applications to include phone systems, microsoft tools, electronic health record and other supportive software.
• Additional beneficial qualifications include prior experience in a medical or wellness office, familiarity with electronic health records (EHR) systems, basic knowledge of insurance verification, strong attention to detail, reliability, and the ability to manage multiple tasks in a fast-paced environment.