IT Operations Analyst III

State-of-Nebraska; Lincoln (NE); On-site; USD 47,000 - 52,000; Full time

Benefits offered by this job

13 paid holidays

Vacation and sick leave accrual

Military leave

Health insurance

Dental and vision insurance

Life insurance $20,000

Tuition reimbursement

Public Service Loan Forgiveness (PSLF)

Career advancement opportunities

Job summary

State of Nebraska is seeking an IT Operations Analyst III to provide advanced technical support for enterprise networking, including Edge Firewall, routers, wireless, and switches. The role involves coordinating networking projects across agencies, installing and maintaining network hardware, and developing documentation and procedures.

The position requires an associate degree and 3–5 years' relevant experience, with PSLF and state benefits supporting public service employees.

Qualifications

• Associate’s or similar two-year technical degree in computer engineering/science, communications/electronic equipment, or related discipline and three to five years of work experience in installing, maintaining, and upgrading equipment

Responsibilities

• Provide senior-level technical support for Edge Firewall, Routers, Wireless, and Switch configuration and maintenance.
• Coordinate multiple networking projects across multiple agencies.
• Install and decommission network equipment.
• Evaluate network systems for patches/upgrades and future needs.
• Develop procedures, create documentation, and assist clients and IT staff.

Skills

Advanced network troubleshooting

Edge Firewall configuration

Routers/Switches/Wireless

Project coordination

Technical documentation

Education

Associate’s degree in computer science/engineering/communications or related discipline

Tools

Edge Firewall

Routers

Switches

Wireless

Job description

The work we do matters! Hiring Agency: Administrative Services - Agency 65 Location: Lincoln, NE Hiring Rate: $36.111 Job Posting: JR2026-00029132 IT Operations Analyst III (Open) Applications No Longer Accepted On (If no date is displayed, job is posted as open until closed): Job Description: The Office of the Chief Information Officer does not sponsor STEM or non-immigrant work visas for this position.

Under the supervision and direction of the Core team IT Supervisor, this position will be responsible for advanced problem resolution, installation, and maintenance of Enterprise-wide Switches, Routers, Wireless and Firewalls. Other responsibilities include planning, design, development, optimization, documentation, and performance of the Statewide Wide Area Network.

Look at what we have to offer!

• 13 paid holidays
• Vacation and sick leave that begin accruing immediately
• Military leave
• 156% (that's not a typo!) state-matched retirement
• Tuition reimbursement
• Employee assistance program
• 79% employer paid health insurance plans
• Dental and vision insurance plans
• Employer-paid $20,000 life insurance policy
• Public Service Loan Forgiveness Program (PSLF) through the Federal government
• Wide variety and availability of career advancement as the largest and most diverse employer in the State
• Opportunity to be part of meaningful work and make a difference through public service
• Training and Development based on your career aspirations
• Fun, inviting teammates
• A safe and secure environment

At the State, we stand by our core values of treating others with dignity and respect, acting ethically in all situations, and creating an environment where our customer is our top priority.

Job Duties

• Provide technical support at a senior level for Edge Firewall, Routers, Wireless, and Switch configuration and maintenance.
• Provide technical support at a senior level for installation, operation, trouble shooting, and repair of network hardware.
• Coordinate multiple networking projects across multiple agencies at any given time.
• Installs and decommissions included.
• Evaluate network systems and determine the need for patches, upgrades, and analyze future technical needs.
• Develop and maintain procedures and processes, create documentation, and assist clients and other information technology employees.
• Train new hires and provide ongoing guidance to fellow analysts.
• Other duties as assigned and within the scope of the classification.

Requirements / Qualifications

Minimum Qualifications: Associate’s or other similar two year technical degree in computer engineering/science, communications/electronic equipment, or related discipline of study AND three to five years of work experience strategic work planning, and conducting the installation, maintenance, and upgrade of equipment and components of a large communications network in addition to performing the analysis of network/electronics equipment and preparing related technical recommendations; three additional years of applicable work experience can be substituted for a degree. Any equivalent combination of education and experience will be considered.

Preferred Qualifications

• Extensive knowledge of information technology theory, principles, and practices.
• Working knowledge of enterprise network devices is also preferred.
• Network certifications are desired.
• Knowledge of Wireless Firewalls, Switching, and or Routing on an enterprise scale.

Other

This position requires travel. As such, the incumbent must be able to present a valid driver’s license or another form of reliable transportation. Regular and reliable attendance required.

Knowledge, Skills, & Abilities

Installing and configuring network equipment Implementing disaster recovery plans knowledge of information technology theory, principles, and practices. Working knowledge of computer hardware, software, local and wide area network systems. Knowledge of client/server network protocols and Internet/Intranet applications. Extensive knowledge of troubleshooting data networks and troubleshooting tools. Skill in delivering responsive, quality customer service. Ability to write clear and concise documentation of systems and procedures. Ability to successfully coordinate multiple projects across an enterprise network. Ability to read, understand and apply information from technical manuals

Benefits

We offer a comprehensive package of pay, benefits, paid time off, retirement and professional development opportunities to help you get the most out of your career and life.

Your paycheck is just part of your total compensation. Check out all that the State of Nebraska has to offer! Benefit eligibility may vary by position, agency and employment status. For more information on benefits, please visit: https://statejobs.nebraska.gov/index.html#benefits

Equal Opportunity Statement

The State of Nebraska values our teammates as well as a supportive environment that strives to promote diversity, inclusion, and belonging. We recruit, hire, train, and promote in all job classifications and at all levels without regard to race, color, religion, sex. age, national origin, disability, marital status or genetics.

We are seeking talented individuals to join our team in careers that make a difference in the lives of Nebraskans.

Thank you for your interest in joining our team!

State Government is one of the largest and most diverse employers in Nebraska. Whether it's helping a vulnerable child, advancing public health, making highways safer, or preserving our natural resources, the work we do matters!