Temporary IT Help Desk Coordinator - Fast-Paced Support

son; Lincoln (NE); Presencial; USD 24.000 - 34.000; Jornada completa

Descripción de la vacante

The State of Nebraska seeks an IT Help Desk Coordinator (SOS Temporary) in Lincoln, NE. You will install, troubleshoot, and support agency software, document resolutions, and escalate complex issues to NSP IT staff while maintaining strict security controls.

Responsibilities include coordinating deployments, updating the knowledge base, and ensuring CJIS/NITC compliance. This role requires reliable attendance and eligibility to work in the U.S., with a 12/03/2027 end date.

Formación

• One year of post high school coursework or vocational/technical training in IT fields and one year of related experience.
• Willingness to comply with background checks and security requirements.

Responsabilidades

• Install, troubleshoot, and provide support for agency-specific software.
• Document installation steps and resolutions for common issues.
• Escalate issues to NSP IT personnel as needed.
• Update SharePoint knowledge base with documentation.
• Coordinate software deployments and downtime without business impact.
• Ensure compliance with NITC and CJIS security requirements.
• Test software changes on desktops and laptops to avoid impacts.

Conocimientos

Customer service

Knowledge-based applications

IT troubleshooting

LAN/WAN concepts

Documentation practices

Operating systems

Educación

Post-secondary IT coursework

Descripción del empleo

The State of Nebraska seeks an IT Help Desk Coordinator (SOS Temporary) in Lincoln, NE. You will install, troubleshoot, and support agency software, document resolutions, and escalate complex issues to NSP IT staff while maintaining strict security controls.

Responsibilities include coordinating deployments, updating the knowledge base, and ensuring CJIS/NITC compliance. This role requires reliable attendance and eligibility to work in the U.S., with a 12/03/2027 end date.