CRC Benefits - Internal Broker Support Specialist (Temporary)

206 Centerstone Ins & Fin Svc; Melville (NY); Sur place; USD 30 000 - 37 000; Plein temps

Avantages offerts par ce poste

Medical insurance

Dental insurance

Vision insurance

Life insurance

Disability insurance

AD&D insurance

401(k) with company match

Paid time off

Résumé du poste

CRC Benefits, a leading benefits services provider, is seeking an Internal Broker Support Specialist to assist brokers and clients with information, document handling and inquiries. The role involves filing, data entry, and maintaining accurate records in a fast-paced office environment, up to 5 days a week, with occasional long hours and 4th quarter flexibility.

Qualifications include a high school diploma, 2 years in a call center/customer service in healthcare/insurance, HIPAA knowledge, and

Qualifications

• High School diploma or equivalent required.
• 2+ years in Call Center/Customer Service in healthcare/insurance.
• Knowledge of HIPAA laws and guidelines.
• Strong Excel/Word/Outlook skills and data-entry accuracy.
• Ability to read and interpret EOB and contracts.
• Excellent communication and confidentiality.
• Ability to manage multiple tasks and meet deadlines.

Responsabilités

• Provide quality information and solutions to brokers and clients.
• Prepare files and maintain records in required formats.
• Input data into tracking systems and verify information.
• Respond to client requests by phone or email.
• Meet service level goals and escalate issues when needed.
• Support enrolment, ID card status, and commission inquiries.
• Stay updated on company policies and promotions.
• Attend regular team meetings and contribute ideas.

Connaissances

Call center experience

HIPAA knowledge

Microsoft Excel

Microsoft Word

Communication skills

Attention to detail

Multitasking

Formation

High School diploma or equivalent

Outils

Microsoft Excel

Microsoft Word

Outlook

Description du poste

If you have a disability and need assistance with the application, you can request a reasonable accommodation. Send an email to Accessibility (accommodation requests only; other inquiries won't receive a response).

Regular or Temporary: Temporary Language Fluency: English (Required) Work Shift: 1st Shift (United States of America)

At CRC Benefits, an industry leading provider of benefits services, we believe that it takes great employees to build a resilient organization. As a result of listening to our employees, CRC Benefits earned a Top Workplaces USA award three years in a row based solely on employee feedback and CRC Group is currently Great Place To Work Certified! If you want to work for a company where employees are valued and growth is encouraged, CRC Benefits could be the place.

The Internal Broker Support Specialist is our in-house expert delivering exceptional service to our brokers and customers. They will perform various routine and defined support tasks in an office environment, up to 5 days per week.

Required Responsibilities

• Provide quality information and solutions to brokers that are housed in our office and those that are not housed by CRC Benefits.
• Prepare files and maintain physical or electronic records and documents in required formats daily.
• Compile and verify information, as well as input data into a tracking database or system.
• Provide customer service directly to our clients, both internal and external, by retrieving documents and/or responding to requests for information by phone or email.
• Maintain 100% of available phone and electronic service goals.
• Determine when customer issues need to be escalated and find solutions.
• Provide brokers and clients with quality service for issues regarding employee enrolment, ID card status effective dates and commission issues.
• Keep up to date on all Company policies and promotional offerings.
• Actively participate in regular meetings, providing input to contribute to the team’s overall success.
• Make outbound calls to clients for the purpose of monitoring client satisfaction.
• Occasional long, irregular hours.
• Work hours flexibility needed during 4th Quarter.
• Must be able to complete all physical requirements of the job with or without a reasonable accommodation.
• Additional duties as assigned by manager.

Required Qualifications

• High School diploma or equivalent, with a minimum of two (2) years’ experience in Call Center/Customer Service environment in the healthcare/insurance field.
• Working knowledge of medical conditions, terminology, and insurance products.
• Prior experience dealing with multiple customer service issues.
• Possess a good understanding of HIPAA laws and guidelines.
• Exceptional attention to detail.
• Strong knowledge of Microsoft Office; specifically, Excel, Word, and Outlook Exchange; proficient with various web browsers.
• Ability to communicate effectively with internal and external personnel, both verbally and in writing.
• Ability to read, analyze and interpret Explanation of Benefits (EOB).
• Read, comprehend, and interpret underwriting procedures, requirements, regulations, and contracts.
• Maintain complete confidentiality of information.
• Determine when problems should be escalated.
• Work in and contribute to a positive team environment.
• Complete tasks on time while managing multiple tasks simultaneously.

The annual hourly wage for this position is $22.00 - $27.00.

General Description of Available Benefits for Eligible Employees of CRC Group

At CRC Group, we're committed to supporting every aspect of teammates' well-being - physical, emotional, financial, social, and professional. Our best-in-class benefits program is designed to care for the whole you, offering a wide range of coverage and support. Eligible full-time teammates enjoy access to medical, dental, vision, life, disability, and AD&D insurance; tax-advantaged savings accounts; and a 401(k) plan with company match. CRC Group also offers generous paid time off programs, including company holidays, vacation and sick days, new parent leave, and more.

Eligible positions may also qualify for restricted stock units and/or a deferred compensation plan.

CRC Group supports a diverse workforce and is an Equal Opportunity Employer that does not discriminate against individuals on the basis of race, gender, color, religion, citizenship or national origin, age, sexual orientation, gender identity, disability, veteran status or other classification protected by law.

CRC Group is a Drug Free Workplace.

EEO is the Law Pay Transparency Nondiscrimination Provision E-Verify Join CRC Group, a leader in specialty wholesale insurance, and take your career to new heights. We're a dynamic team dedicated to innovation, collaboration, and excellence.

Why CRC Group?

• Growth: Advance your career with our learning and leadership development programs.
• Innovation: Work in a forward-thinking environment that values new ideas.
• Community: Be part of a supportive team that celebrates success together.
• Benefits: Enjoy competitive compensation, health benefits, and retirement plans.

Who We’re Looking For

We seek passionate individuals who thrive in a fast-paced, collaborative environment. If you value integrity and are driven to succeed, CRC Group is the place for you.