CRC Benefits - Internal Broker Support Specialist (Temporary)

CRC Group; Melville (NY); On-site; USD 30,000 - 37,000; Full time

Benefits offered by this job

Health insurance

401(k) plan with company match

Paid time off

Paid holidays

Job summary

CRC Benefits, the in-house benefits division of CRC Group in Melville, NY, is hiring an Internal Broker Support Specialist (Temporary). You will handle broker and client inquiries, process enrollment data, and maintain records in a fast-paced office setting.

The role requires 2+ years in healthcare/insurance customer service and solid knowledge of HIPAA, with strong Excel/Word skills. Responsibilities include data entry, document retrieval, and ensuring service goals are met, while occasionally

Qualifications

• Two years of Call Center/Customer Service experience in healthcare/insurance.
• Read, comprehend and interpret EOBs.
• Knowledge of HIPAA rules and guidelines.

Responsibilities

• Provide information and solutions to brokers and clients (in-house and remote).
• Prepare and maintain physical or electronic records daily.
• Compile and verify information and input data into a tracking system.
• Provide customer service via phone or email to internal and external clients.
• Maintain service goals for phone and electronic channels.
• Escalate issues when needed and propose solutions.
• Assist brokers and clients with enrollment, ID card status, effective dates and commissions.
• Stay up-to-date on company policies and promotions.
• Participate in regular meetings and contribute to team success.
• Make outbound calls to monitor client satisfaction.
• Occasional long hours and fourth quarter schedule flexibility.
• Complete additional duties as assigned by manager.

Skills

Call Center Experience

Customer Service

HIPAA Knowledge

Attention to Detail

Communication Skills

EOB Interpretation

multitask

Education

High School diploma or equivalent

Tools

Microsoft Office

Microsoft Excel

Microsoft Word

Outlook/Exchange

Job description

CRC Benefits - Internal Broker Support Specialist (Temporary)# CRC Careers## CRC Benefits - Internal Broker Support Specialist (Temporary)Apply: Melville, NY: Full time: Posted Today: R0000003399**The position is described below. If you want to apply, click the Apply button at the top or bottom of this page. You'll be required to create an account or sign in to an existing one.****If you have a disability and need assistance with the application, you can request a reasonable accommodation. Send an email to** Accessibility **(accommodation requests only; other inquiries won't receive a response).****Regular or Temporary:**Temporary**Language Fluency:** English (Required)**Work Shift:**1st Shift (United States of America)**Please review the following job description:**At CRC Benefits, an industry leading provider of benefits services, we believe that it takes great employees to build a resilient organization. As a result of listening to our employees, CRC Benefits earned a Top Workplaces USA award three years in a row based solely on employee feedback and CRC Group is currently Great Place To Work Certified! If you want to work for a company where employees are valued and growth is encouraged, CRC Benefits could be the place. The Internal Broker Support Specialist is our in-house expert delivering exceptional service to our brokers and customers. They will perform various routine and defined support tasks in an office environment, up to 5 days per week.**Required Responsibilities:** * Provide quality information and solutions to brokers that are housed in our office and those that are not housed by CRC Benefits.* Prepare files and maintain physical or electronic records and documents in required formats daily.* Compile and verify information, as well as input data into a tracking database or system.* Provide customer service directly to our clients, both internal and external, by retrieving documents and/or responding to requests for information by phone or email.* Maintain 100% of available phone and electronic service goals.* Determine when customer issues need to be escalated and find solutions.* Provide brokers and clients with quality service for issues regarding employee enrolment, ID card status effective dates and commission issues.* Keep up to date on all Company policies and promotional offerings.* Actively participate in regular meetings, providing input to contribute to the team’s overall success.* Make outbound calls to clients for the purpose of monitoring client satisfaction.* Occasional long, irregular hours.* Work hours flexibility needed during 4th Quarter.* Must be able to complete all physical requirements of the job with or without a reasonable accommodation.* Additional duties as assigned by manager.**Required Qualifications:*** High School diploma or equivalent, with a minimum of two (2) years’ experience in Call Center/Customer Service environment in the healthcare/insurance field.* Working knowledge of medical conditions, terminology, and insurance products.* Prior experience dealing with multiple customer service issues.* Possess a good understanding of HIPAA laws and guidelines.* Exceptional attention to detail.* Strong knowledge of Microsoft Office; specifically, Excel, Word, and Outlook Exchange; proficient with various web browsers.* Ability to communicate effectively with internal and external personnel, both verbally and in writing.* Ability to read, analyze and interpret Explanation of Benefits (EOB).* Read, comprehend, and interpret underwriting procedures, requirements, regulations, and contracts.* Maintain complete confidentiality of information.* Determine when problems should be escalated.* Work in and contribute to a positive team environment.* Complete tasks on time while managing multiple tasks simultaneously. The annual hourly wage for this position is $22.00 - $27.00.**General Description of Available Benefits for Eligible Employees of CRC Group:** At CRC Group, we're committed to supporting every aspect of teammates' well-being – physical, emotional, financial, social, and professional. Our best-in-class benefits program is designed to care for the whole you, offering a wide range of coverage and support. Eligible full-time teammates enjoy access to medical, dental, vision, life, disability, and AD&D insurance; tax-advantaged savings accounts; and a 401(k) plan with company match. CRC Group also offers generous paid time off programs, including company holidays, vacation and sick days, new parent leave, and more. Eligible positions may also qualify for restricted stock units and/or a deferred compensation plan.