Temporary Hotline Representative

Maricopa County; Phoenix (AZ); On-site; USD 20,000 - 29,000; Part time

Job summary

Maricopa County is seeking a Temporary Hotline Representative to handle inbound calls from poll workers and voters, create detailed tickets, and coordinate troubleshooting or dispatches as needed.

The role supports multiple divisions within the Recorder’s Office and requires strong communication skills, adaptability, and the ability to learn quickly. Evening and weekend hours may be required during the election cycle.

Qualifications

• High school diploma or GED required.
• Must be a registered voter in Arizona by hire.
• Must pass applicable background screening.
• Must be able to work irregular hours and shifts as needed.
• Must have a valid AZ driver’s license by hire.
• Bilingual in English and Spanish preferred.

Responsibilities

• Takes inbound calls from Poll Workers at Vote Centers, Troubleshooters, or Curbside Voters and creates tickets detailing the call.
• Provides troubleshooting over the phone, places tickets for orders or dispatches help to Vote Centers.
• Supports other divisions of the Recorder’s Office with daily tasks and assigned duties.

Skills

General office experience

Customer service

Poll worker experience

Election experience

Bilingual English/Spanish

Multiline telephone handling

Written and verbal communication

Quick learner

Education

High school diploma or GED

Tools

Multiline telephones

Job description

Posting Date08/25/26Application DeadlineOpen Until FilledPay RangePay for this position is $18 hourly.This position is eligible for overtime compensation for all hours worked over 40 in the designated workweek.Job TypeElection Workers (Seasonal)DepartmentRecorderAbout the PositionAs a Temporary Hotline Representative, you will take inbound calls from Poll Workers at Vote Centers, Troubleshooters, or Curbside Voters. You are responsible for creating a detailed ticket of each call, providing troubleshooting assistance, ordering supplies, and dispatching help to the Vote Center when needed. This cross-functional position will also support divisional operations within early voting (Signature Verification, Curing, etc.). The ideal candidate will be adaptable, possess strong interpersonal skills, and be able to learn new tasks quickly. This role offers a unique opportunity to gain broad experience within the organization and contribute to various initiatives.About UsThe Maricopa County Recorder’s Office (MCRO) is responsible for maintaining the Maricopa County voter registration records and for administering over elections in partnership with the Maricopa County Board of Supervisors. The MCRO also maintains the permanent public record of over 50 million documents dating back to 1871, including deeds, plat maps, and a variety of other important documents. Our office serves over 2.5 million registered voters as well as 4.4 million residents across Maricopa County. The MCRO offers a friendly, welcoming, and collaborative environment with opportunities to grow and develop new skills.We are looking forward to you joining what is considered by many to be the country's premier recording office.Proud To OfferWork with a greater purposeOpportunities for growth and development within Maricopa CountyWant to learn more about the County’s Qualifying and Compensation Philosophy? Follow this link to learn more! Work With Us | Maricopa County, AZWe RequireThis position requires a high school diploma or GED.Other RequirementsMust be a registered voter or have the ability to become a registered voter in the State of Arizona by the time of hireMust be able to pass applicable background screeningMust be able to work the full work assignment, extensive irregular hours, and shifts based on the department's needsMust demonstrate strong professional skills (written, telephone, and verbal)Must have a valid AZ driver’s license by the time of hireWe Also ValueOne or more years of general office experienceOne or more years of moderate computer use experienceOne or more years of election experienceOne or more years of customer service experienceOne or more years of poll worker experienceOne or more years of experience working with multi-line telephonesBilingual in English and SpanishJob ContributionsTakes inbound calls from Poll Workers at Vote Centers, Troubleshooters, or Curbside VotersCreates Tickets detailing the call and what transpiredProvides troubleshooting over the phone, placing tickets for order supplies, or dispatching help to the Voter CenterAssists other divisions of the Recorder’s Office with their daily functions and activities, along with other job duties as assignedWorking ConditionsFull-time/Temporary/Overtime hours are mandatory during the election cycleRequires the ability to sit or stand for extended periods, to utilize upper extremity repetitive motion, the ability to review small font on hard copy or computer screen, the ability to view a computer screen for an extended period, the ability to lift floor-to-shoulder and shoulder-to-waist a minimum of 25 pounds, and carry it for 100 feet, and the ability to push/pull a minimum of up to 10 pounds for 200 feetRequires high-volume work with constant distributions and a large volume of inbound and outbound callsMust demonstrate the ability to multitask in a high-volume and time-critical work environmentMust not engage in any political discussionSelection ProcedureConsideration will only be given to candidates who submit online applicationsCandidates will be contacted primarily through email and their Workday online application profileMust pass a pre-employment background and/or fingerprint investigation as required by statute or policy, including drug and alcohol testing requirements for positions designated as safety-sensitiveMaricopa County is an equal opportunity employer and is committed to providing equal employment opportunities to all applicants. If you require a reasonable accommodation during the application process or to perform the essential functions of the position under the Americans with Disabilities Act (ADA), please contact [e-mail] to initiate the interactive process.