Temporary Hotline Representative

Maricopa County; United States; On-site; USD 20,000 - 29,000; Part time

Benefits offered by this job

One-Time Retention Incentive

Job summary

Maricopa County Elections is seeking Temporary Hotline Representatives to handle inbound calls from Poll Workers, Troubleshooters, or Curbside Voters. You will create detailed tickets, provide troubleshooting, and dispatch assistance to Vote Centers during the election season.

Eligible candidates earn a $1,250 retention incentive and must meet basic requirements including a high school diploma or GED and voter registration in Arizona by hire. Overtime is required during peak periods.

Qualifications

• Must be a registered voter in Arizona by the time of hire.
• Must pass an applicable background screening.
• Must demonstrate strong professional skills with internal and external stakeholders (written, telephone, and verbal).
• Must be able to work overtime as necessary.
• Bilingual in English and Spanish is a plus, but not required.

Responsibilities

• Takes inbound calls from Poll Workers at Vote Centers, Troubleshooters, or Curbside Voters.
• Creates tickets detailing the call and what transpired.
• Provides troubleshooting over the phone, places tickets for order supplies, or dispatching help to the Vote Center.
• Assists other divisions of Elections with their daily functions and activities, along with other job duties as assigned.

Skills

Customer service

Communication

Multitasking

Time management

Education

High School Diploma or GED

Tools

Fresh Service Ticketing System

Microsoft Office

Job description

Posting Date 08/28/26 Application Deadline Open Until Filled Pay Range Pay for this position is $18 hourly. This position is eligible for overtime compensation for all hours worked over 40 in the designated workweek. This is a temporary position supporting the November General Election with an anticipated start date in October.

Job Type: Election Workers (Seasonal) Department: Elections

About the Position

It’s election season, and we need your help! Calling all Customer Service professionals! As a Temporary Hotline Representative, you will take inbound calls from Poll Workers at Vote Centers, Troubleshooters, or Curbside Voters. You are responsible for creating a detailed ticket of each call, providing troubleshooting assistance, ordering supplies, and dispatching help to the Vote Center when needed. Temporary Election Workers who meet eligibility requirements can earn a $1,250 One-Time Retention Incentive. Don’t miss your opportunity to qualify!

About Us

Maricopa County Elections serves over 2.5 million registered voters as they exercise their right to make informed decisions regarding the selection of local and national leaders and ballot measures. We believe in teamwork, creating a vibrant, exciting work environment, and pursuing opportunities to make a positive impact in the communities that make up the 4th largest and fastest-growing County in the United States! Our work supports elections in cities, towns, school districts, and special districts, and we look forward to welcoming you to our team! Proud To Offer Work with a greater purpose Opportunities for growth and development within Maricopa County.

Work With Us | Maricopa County, AZ

We are Maricopa County. We offer career paths and opportunities in just about every job category and job level imaginable, so your journey with us is what you make of it!

We Require

This position requires a high school diploma or GED.

Other Requirements

• Must be a registered voter or have the ability to become a registered voter in the State of Arizona by the time of hire
• Must pass an applicable background screening
• Must demonstrate strong professional skills with internal and external stakeholders (written, telephone, and verbal)
• Must be able to work overtime as necessary

We Also Value

• One or more years of poll worker experience
• One or more years of general office experience
• One or more years of moderate computer use experience
• One or more years of election experience
• One or more years of customer service experience
• One or more years of experience working with multi-line telephones
• Bilingual in English and Spanish is a plus, but not necessary

Job Contributions

• Takes inbound calls from Poll Workers at Vote Centers, Troubleshooters, or Curbside Voters
• Creates tickets detailing the call and what transpired
• Provides troubleshooting over the phone, placing tickets for order supplies, or dispatching help to the Vote Center
• Assists other divisions of Elections with their daily functions and activities, along with other job duties as assigned

Working Conditions

Full-time/Temporary/Overtime/Holiday hours are mandatory during the election cycle. Requires the ability to sit for extended periods, the use of upper extremity repetitive motion, the ability to review small fonts on hard copy or computer screen, the ability to manage a high volume of work with constant distractions and a large volume of inbound and outbound calls, the ability to lift floor-to-shoulder and shoulder-to-waist up to 25 pounds, and carry it for 100 feet. Must demonstrate the ability to multitask in a high-volume and time-critical work environment. Must not engage in any political discussion. Requires the use of the Fresh Service Ticketing System and Microsoft Office products.

Selection Procedure

Consideration will only be given to candidates who submit online applications. Candidates will be contacted primarily through email and their Workday online application profile. Must pass a pre-employment background and/or fingerprint investigation as required by statute or policy, including drug and alcohol testing requirements for positions designated as safety-sensitive.

Equal Opportunity & Accessibility

Maricopa County is an equal opportunity employer and is committed to providing equal employment opportunities to all applicants. If you require a reasonable accommodation during the application process or to perform the essential functions of the position under the Americans with Disabilities Act (ADA), please contact [e-mail] to initiate the interactive process.

We are Maricopa County

Who is that, you may ask? Forbes has rated Maricopa County one of Arizona’s Best Employers in 2024. We are over 13,000 employees strong, providing vital services for one of the fastest-growing counties in the nation, with over four million residents who call Maricopa County home. You may wonder what we do, and it may be easier to answer that by asking what are you interested in! Join us and you will become part of a dynamic group of diverse and talented professionals who are passionate about making a difference and giving back to their communities.

Benefits

Along with offering purposeful careers, you can expect a rich selection of economical and comprehensive healthcare options, robust retirement plans, tuition and loan payment programs, and multiple paid leave options, as part of an overall generous compensation and benefits package.

About Your Future

Thinking about career options, then please think about us! We are Maricopa County, and we are looking forward to working with you!