Patron Services Supervisor

AT&T Performing Arts Center; Dallas (TX); Hybrid; USD 25,000 - 30,000; Part time

Job summary

AT&T Performing Arts Center in Dallas, TX seeks a part-time Floor Supervisor to assist the house manager with front of house operations for performances and events. The role requires a detail-oriented, organized team player with strong interpersonal skills, capable of thriving in a fast-paced environment.

Responsibilities include coordinating event logistics, guiding ushers, ensuring ADA access, and maintaining high levels of customer service while upholding the Center's values.

Qualifications

• Experience in a theater, performing arts institution or similar facility preferred.
• Professional communication skills, both oral and written.
• Experience in a customer service-oriented industry.
• Bilingual a plus.

Responsibilities

• Event Logistics: Welcome guests warmly, address ADA needs, monitor patron flow and safety, be present through performance, complete floor reports and maintain positive guest relations.
• Day of Event Duties: Arrive two hours before call time, supervise ushers, manage sections, escalate issues to the house manager.
• Supervisory Responsibilities: Oversee ushers on day of show.
• Additional tasks as assigned.

Skills

Theater experience

Communication skills

Customer service

Bilingual

Job description

Description

ABOUT THE AT&T PERFORMING ARTS CENTER

The AT&T Performing Arts Center is a nonprofit foundation that operates and programs a 10-acre campus comprised of three premier performance venues and a park in downtown Dallas. Audiences enjoy the best and most recent from Broadway; the finest dance companies from across the globe co-presented with TITAS Presents; and top concerts, performers and cutting-edge speakers. Thousands of students explore and more deeply experience the arts through the Center’s education program, Open Stages. The Center also offers free programming for audiences from every part of the community.

Organizational Values:

The Center’s culture is to focus on the values that guide its people's actions. The Center commits to serving as a place of inclusion, diversity, and equity for our staff, artists, community, and beyond. We commit to listening to each other, learning from each other, and taking a stand for what we know is right so that all people feel valued, respected, and safe. The Center is an Equal Opportunity Employer.

The Center’s Core Values

Achievement Focused - Committed to the advancement and cultivation of the Performing Arts in Dallas

Community Minded – Actively fostering and participating in meaningful community interactions

Customer Service Driven – Dedicated to the service of internal and external constituents so that all want to return

Flexible – Willing to change to achieve results

The Center’s five resident companies are among the city’s leading arts institutions: Anita N. Martinez Ballet Folklorico, Dallas Black Dance Theatre, The Dallas Opera, Dallas Theater Center and Texas Ballet Theater.

Designed by internationally acclaimed architects, the Center’s campus includes the Margot and Bill Winspear Opera House, Dee and Charles Wyly Theatre, Annette Strauss Square, and Elaine D. and Charles A. Sammons Park are some of the finest performance venues in the world.

Job Summary:

The Floor Supervisor position will be on an event by event basis. Supervisors are responsible for assisting the house manager in all front of house operations on the day of a performance or event.

This position requires a detail-oriented, highly organized team player with excellent interpersonal skills that work seamlessly and efficiently with AT&T Performing Arts Center staff and with end-users of the facilities. Essential skills include the ability to thrive in a fast-paced, ever-changing environment while maintaining a high level of professionalism. Must be a self-starter and work autonomously using independent judgment. A positive attitude towards the position and the Center's Core Values is imperative.

Position Responsibilities

Event Logistics:

• Ensure that all guests are being welcomed in a kind and friendly manner.
• Address any ADA needs.
• Monitor patron flow and ensure audience safety before, during and after events.
• Be present through completion of performance and exiting of patrons.
• Complete a floor report after each performance and turn into the front of house manager.
• Exhibit a positive attitude and conduct a high level of customer service for each and every guest.
• Establish and maintain positive and productive working relationships with volunteers, peers, coworkers and vendors. Act as a team player working with other departments to realize shared goals and objectives.
• Position is part time and may require irregular work schedules at various times and may include nights, weekends, and holidays.

Day of Event Duties

• Arrive promptly at call time, normally two hours before the scheduled performance or event.
• Supervisors are assigned a specific floor for the performance and will act as an assistant to the house manager and relay any situations back to the house manager on the event night.
• Supervisors will have a team of volunteer ushers they are responsible for. They will place ushers in assigned positions, provide breaks, and deal with any issues the usher may not be able to solve themselves in their assigned section. At the end of the event, the Floor Supervisor will make sure their section is clear, and that their ushers have returned all uniforms and equipment.
• Supervisors will keep the house manager promptly and fully informed of any situations which require immediate management attention.
• Ensure Center's core values are being adhered to
• Additional tasks as assigned

Supervisory Responsibilities

This position has supervisory responsibilities of the ushers on day of show

Requirements

Qualifications

Experience & Skills

• Work experience in a theater, performing arts institution or similar facility preferred
• Professional communication skills, both oral and written
• Experience in a customer service-oriented industry
• Able to maintain a positive attitude
• Bilingual a plus