Temporary Healthcare Call Center Agent (Scheduling)

Pacific Dermatology Ins.; Redlands (CA); On-site; USD 25,000 - 36,000; Full time

Job summary

Pacific Dermatology Institute is seeking a Temporary Call Center Representative to provide professional, courteous service for a high volume of inbound patient calls during a defined temporary assignment. You will schedule, reschedule, and cancel appointments, verify patient information, and route calls to the correct clinic or department.

The role emphasizes HIPAA compliance, accurate information, and adherence to scheduling guidelines while maintaining patient confidentiality and delivering

Qualifications

• High school diploma or equivalent; medical office coursework preferred.
• Excellent written and verbal communication; patient-focused service.
• Typing speed 50 WPM and strong data entry accuracy.
• Experience with EHR systems and Microsoft Office.
• Bilingual English/Spanish or English/Mandarin preferred.

Responsibilities

• Answer high volume inbound patient calls and schedule appointments.
• Verify patient information and insurance details.
• Route calls and messages to correct clinic or department.
• Maintain confidentiality and HIPAA compliance.
• Document interactions in patient system for continuity of care.

Skills

Excellent written and verbal comms

Data entry experience

Bilingual English/Spanish or English/M

Typing 50 WPM

EHR systems

Microsoft Office Suite

Organizational and multitasking skills

Teamwork

Attention to detail

Education

High school diploma or equivalent

Tools

EHR software

Microsoft Office

Job description

Pacific Dermatology Institute is seeking a Temporary Call Center Representative to provide professional, courteous service for a high volume of inbound patient calls during a defined temporary assignment. You will schedule, reschedule, and cancel appointments, verify patient information, and route calls to the correct clinic or department.

The role emphasizes HIPAA compliance, accurate information, and adherence to scheduling guidelines while maintaining patient confidentiality and delivering