Temporary Front Desk Receptionist

Pacific Dermatology Ins.; Eastvale (CA); On-site; USD 25,000 - 33,000; Full time

Job summary

Pacific Dermatology Institute is seeking a Temporary Front Desk Receptionist to support front desk operations, patient scheduling, registration, check-in and check-out in a fast-paced medical clinic. The role requires professional phone handling, insurance verification, and accurate data entry while upholding HIPAA standards.

You will greet patients and visitors, manage a multi-line phone system, and coordinate with providers and staff to ensure a smooth patient flow.

Qualifications

• High school diploma or equivalent required.
• Prior medical front office, reception, patient-service, or customer-service experience preferred.
• Excellent written and verbal communication skills.
• Advanced understanding of HIPAA privacy and confidentiality requirements.

Responsibilities

• Coordinate patient scheduling, registration, check-in, and check-out.
• Provide professional phone communication and multi-line telephone coverage.
• Verify insurance and demographic information; coordinate with billing and referral departments.
• Use EMR system to register patients and schedule appointments.
• Maintain a welcoming waiting area and protect patient confidentiality.
• Review and respond to patient communications and reminders.
• Perform other temporary front office duties as needed.

Skills

Front desk operations

HIPAA privacy

Customer service

Communication skills

Multitasking

Attention to detail

Teamwork

Education

High school diploma or equivalent

Tools

Microsoft Word

Microsoft Excel

Microsoft Outlook

EMR software

Job description

PACIFIC DERMATOLOGY INSTITUTEJOB DESCRIPTIONJob TitleTEMPORARY FRONT DESK RECEPTIONISTDepartmentClinic OperationsReports toOffice Manager / Regional Director of OperationsDate Revised10/2026Job StatusTemporary Full-Time / Non-ExemptJob SummaryThe Temporary Front Desk Receptionist provides short-term leadership and operational support for front desk functions, including patient scheduling, registration, check-in and check-out, telephone communication, documentation, and coordination of patient flow. This temporary role supports clinic operations and helps maintain a professional, efficient, and patient-focused front office environment.Temporary Assignment: This position is intended to address temporary staffing or operational needs. The assignment duration, schedule, work location, and duties may change based on business needs. Temporary employment does not guarantee placement in a regular position.Job Duties & ResponsibilitiesReasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.Exemplifies and supports Pacific Dermatology Institute's Vision, Purpose, Goals, and Values.Supports day-to-day front office operations and promptly reports patient-service, safety, or potential liability concerns to the Office Manager or Regional Director of Operations.Coordinates patient scheduling, registration, check-in, check-out, telephone coverage, and front desk workflow.Checks patients in, distributes required paperwork, reviews forms for completion, and obtains patient identification and insurance information.Checks patients out in a timely and professional manner and provides follow-up appointment information, required documents, and patient surveys as applicable.Maintains patient confidentiality and handles protected health information in accordance with HIPAA and PDI requirements.Provides professional phone communication and operates a multi-line telephone system efficiently while minimizing hold times.Verifies insurance and demographic information accurately and coordinates with appropriate departments regarding payment and referral requirements.Communicates schedule changes, patient details, and potential service delays to providers, medical assistants, patients, and other appropriate team members.Reviews assigned email and electronic communications daily and responds or escalates as appropriate.Uses the electronic medical record system to register patients, schedule or cancel appointments, create follow-up appointments, and update demographic information.Helps maintain a waiting room environment that is quiet, calm, clean, safe, and welcoming.Greets patients, visitors, and vendors professionally and compassionately while protecting patient confidentiality.Participates in assigned training and educational opportunities and maintains current knowledge of applicable PDI procedures.Follows PDI policies and procedures and applicable CMS, CLIA, OSHA, safety, and privacy requirements.Maintains established Lean standards, including 5S practices.Uses Microsoft Office applications as appropriate, including Outlook, Word, Excel, Forms, Planner, OneNote, and PowerPoint.Performs other temporary front office duties and coverage assignments as directed by management.Work EnvironmentThis position operates in a fast-paced professional medical clinic environment with providers, clinical staff, patients, and visitors. Temporary assignments may require work at more than one clinic location based on operational needs.Physical DemandsThe employee is regularly required to sit or stand and use both hands for typing and other front office tasks for extended periods. The employee may periodically walk, climb or balance, stoop, kneel, crouch, or crawl and must be able to lift and/or move up to 45 pounds. The position requires close and distance vision, color and peripheral vision, depth perception, and the ability to adjust focus.Position Type and Expected Hours of WorkThis is a temporary, full-time, non-exempt position. The typical workweek is Monday through Friday. Work hours, assignment duration, and clinic location may vary based on operational needs. Extended hours and occasional evening or weekend work may be required.TravelTravel between clinic locations may be required based on the temporary assignment. If driving is an essential function of the assignment, a valid driver’s license, acceptable driving record, and proof of current automobile liability insurance are required.Other DutiesThis job description is not designed to cover or contain a comprehensive listing of all activities, duties, or responsibilities required for this temporary assignment. Duties, responsibilities, schedule, and assigned work location may change at any time based on business needs. Employment remains at will, consistent with applicable law.Skills & RequirementsHigh school diploma or equivalent.Prior medical front office, reception, patient-service, or comparable customer-service experience preferred.Excellent written and verbal communication skills.Advanced understanding of HIPAA privacy and confidentiality requirements.Ability to work in a fast-paced environment and prioritize tasks based on urgency and importance.Strong attention to detail and ability to produce accurate, high-quality work.Excellent patient-service and customer-service skills.Ability to adapt communication and work methods to changing demands, clinic needs, and diverse individuals.Analytical, organizational, multitasking, problem-solving, and time-management skills.Ability to work independently and collaboratively as part of a team.Ability to accept guidance and constructive feedback professionally.Ability to establish and maintain effective working relationships with providers, employees, patients, and visitors.Comfort using desktop computers and tablets for patient registration, information updates, and appointment scheduling.Intermediate knowledge of Microsoft Word, Excel, and Outlook.Typing proficiency of approximately 45 words per minute.Ability to maintain confidentiality and exercise sound judgment.Regular and timely attendance is an essential function of the position.