Remote Seasonal Customer Experience Associate

Tecovas; États-Unis; À distance; USD 20 000 - 29 000; Temps partiel

Avantages offerts par ce poste

Potential for permanent hire

Remote work within US

Résumé du poste

Tecovas is seeking Seasonal Customer Experience Associates for a remote position within the United States. You will be the first line of contact across email, live chat, and phone, addressing questions about purchases, shipping, and product details.

The role runs Oct 12 through Jan 16 with mandatory training Oct 12–16 and Oct 19–23, 9am–1pm CT. Strong communication, problem-solving, and a customer‑first mindset are essential.

Qualifications

• BA/BS degree a plus, ideally in Communications, Marketing, Business, or a related field.
• Retail or customer-facing job experience
• Independent, results-driven work ethic
• Ability to manage difficult customer situations in a calm, positive manner
• Comfort with ambiguity and working in a fast-paced startup environment
• Utmost character, honesty, and humility

Responsabilités

• Serve as the first point of contact for new and existing customers through our communication channels, including email, live chat, and phone
• Quickly and accurately answer customer questions as well as solve problems related to purchases, shipping, and other issues
• Provide thoughtful advice to questions related to product, including style, fit, and customer-specific recommendations
• Understand the product line, technology, ordering, shipping & logistics experience inside and out to serve as a knowledge base for customers and future Tecovas team members
• Gain gross-functional experience in sales, events, marketing, and other customer-facing functions as desired
• Partner with leadership team to create and execute new policies, procedures and customer retention programs
• Maintain excellent daily metrics and CSAT.
• Consistently represent the team in culture, attitude, and expertise and fully embody Tecovas’ core values.

Connaissances

Customer service

Communication skills

Problem solving

Fast-paced environment

Formation

BA/BS degree

Description du poste

Tecovas is seeking Seasonal Customer Experience Associates for a remote position within the United States. You will be the first line of contact across email, live chat, and phone, addressing questions about purchases, shipping, and product details.

The role runs Oct 12 through Jan 16 with mandatory training Oct 12–16 and Oct 19–23, 9am–1pm CT. Strong communication, problem-solving, and a customer‑first mindset are essential.