Appointment Scheduler

Riverside Family Physicians; Riverside, Northern (CA, KY); Hybrid; USD 34,000 - 48,000; Full time

Job summary

Riverside Family Physicians is seeking a team-oriented receptionist to join our busy clinic. The ideal candidate is friendly, organized, and comfortable with technology, able to communicate with patients, physicians, and staff with confidence and empathy.

Responsibilities include handling incoming calls, scheduling and coordinating appointments, verifying demographics and insurance, and maintaining accurate records.

Qualifications

• High school diploma or equivalent required; some roles may require certification.
• Minimum 1 year of experience; medical appointment scheduling preferred.
• Computer literacy and knowledge of medical terminology are essential.

Responsibilities

• Handle multiple incoming calls for appointments.
• Schedule appointments in line with physician/department requirements.
• Coordinate with other departments as necessary.
• Verify patient demographics and insurance information, updating changes as needed.
• Confirm appointments and reschedule as per provider schedule changes.
• Run reports as required.
• Communicate information to providers, assistants, and the eligibility department.
• Adhere to safety policies and HIPAA/PHI protections.
• Perform additional duties as assigned.

Skills

Customer service

Computer literacy

Basic keyboard skills

Typing 25 wpm

Medical terminology

Education

High school diploma, G.E.D. or equivalent

Job description

Requirements

Riverside Family Physicians is looking for a team player who is friendly, compassionate, organized, takes initiative, enjoys staying busy, and has a solid work history. We are looking for a team player with a great attitude, who can work under pressure in a busy environment. Must be extremely professional and comfortable with technology/software.

This position requires the ability to communicate well with patients practicing the appropriate level of confidence and empathy. It also requires considerable attention to detail, ability to multitask, prioritize, and work well under stress. The ability to communicate well with patients, physicians, fellow staff members, and supervisor is critical. Must be willing to help in all areas and understand the need for efficient use of time.

We are eager to fill this position, but are willing to wait for the right person.

ESSENTIAL FUNCTIONS:

• Consistently exhibits behavior and communication skills that demonstrate commitment to superior customer service, including quality, care and concern with each and every internal and external customer.
• Receives and processes multiple incoming calls for appointments.
• Schedules appointments in accordance with physician and/or department requirements.
• Coordinates with other departments as necessary.
• Verifies patient demographics and insurance information, and updates changes as needed.
• Confirms appointments according to site policy.
• Cancels/reschedules appointments according to provider schedule changes. Notifies appropriate clinic staff.
• Runs reports as required.
• Communicates appropriate information to providers or assistants in the office and to the Business/Eligibility department as needed.
• Adheres to safety policies and procedures at all times.
• Uses, protects, and discloses patients' protected health information (PHI) only in accordance with Health Insurance Portability and Accountability Act (HIPAA) standards.
• Performs additional duties as assigned.

EDUCATION:

• High school diploma, G.E.D. or equivalent. Includes special certification required for specific jobs.

EXPERIENCE:

• Minimum: Up to and including 1 year of experience.
• Preferred: Previous medical appointment scheduling experience.

KNOWLEDGE, SKILLS, ABILITIES:

• Computer literate.
• Basic keyboard skills.
• Ability to type 25 wpm.
• Knowledge of medical terminology.
• Customer service-oriented.