Temporary Administrative Assistant/Scheduling Coordinator

4 YOUR PEACE OF MIND LLC; Vernon (CT); On-site; USD 36,000 - 52,000; Full time

Benefits offered by this job

Flexible schedule

Competitive salary

Opportunity for advancement

Training & development

Job summary

4 YOUR PEACE OF MIND LLC in Vernon, CT seeks an Administrative Assistant/Scheduler to coordinate office operations and schedule clinicians. The role handles reception, answers calls, and ensures policy compliance.

Requirements include a high school diploma, clerical skills, and healthcare experience; proficiency with Word/Excel; ability to communicate with diverse populations; valid driver’s license and auto insurance preferred.

Qualifications

• Must have a high school diploma or equivalent, typing, clerical skills and be competent with computers/agency utilized software.
• Minimum of two years' experience in the health care industry and one year experience in home healthcare (preferred).
• Understanding of home health service delivery issues and ability to solve problems effectively.
• Knowledge of Medicare guidelines governing home health agencies (preferred).
• Ability to communicate with a diverse population; strong customer service and written communication skills.

Responsibilities

• Direct and coordinate referrals, patient information and verify insurance eligibility.
• Coordinate scheduling of client admissions within 48 hours of approved referral.
• Schedule employee visits in EVV system and confirm visits.
• Perform Human Resources duties as assigned.
• Develop and maintain monthly employee in-service calendar and update department heads on status.
• Triage phone calls and report client complaints to management.
• Scan documents into client medical records and perform general office duties.
• Prepare patient assessment packets and maintain office supplies.
• Coordinate audits to ensure agency compliance with regulations and HIPAA requirements.

Skills

Customer service

Communication

Organizational skills

Clerical skills

Problem solving

Education

High school diploma or equivalent

Tools

Microsoft Word

Excel

PowerPoint

Job description

Benefits:

• Flexible schedule
• Competitive salary
• Opportunity for advancement
• Training & development

Work Hours:

Minimum 15 to 20 hours a week; 8:00 AM to 12:00 PM

Job Summary:

The Temporary Administrative Assistant/Scheduler is responsible for overall office agency operations coordination activities and providers services in accordance with agency policies. The Scheduler/Receptionist is responsible for the scheduling of all clinicians as well as answering and redirecting incoming calls to the agency.

Reports To: CEO, CFO, Administrator, Supervisor of Clinical Services, Therapy Manager, and HHA Program Supervisor.

Qualifications:

• Must have a high school diploma or equivalent, typing, clerical skills and be competent with computers/agency utilized software.
• Minimum of two years' experience in the health care industry and one year experience in home healthcare (preferred)
• Possess an understanding of the issues related to the delivery of home health services and the ability to problem solve effectively.
• Possess a knowledge of Medicare guidelines governing home health agencies (preferred)
• The ability to communicate with a diverse population of individuals is required.
• Must have exceptional customer service skills and be able to communicate well with all incoming callers.
• Must be organized and detail oriented and possess effective communication skills both orally and in writing.
• Must be able to utilize communication channels established by agency: phone lines and TigerConnect.
• Proficiency/basic knowledge in software use such as Microsoft Word, PowerPoint and Excel.
• Must have exceptional customer service skills and be able to communicate well with referral sources, patients, family members and agency employees.
• Must possess a valid state driver's license and automobile liability insurance.

Physical/ Environmental Demands:

1. Requires the ability to sit, stand, pivot, twist and change position frequently
2. Requires the ability to lift, push, pull, and carry 20-50 lbs. frequently.
3. Requires the ability to climb stairs, navigate all types of residences and access means.
4. Requires the ability to utilize telephone, laptop computer and clinical equipment.
5. Requires the ability to travel to/from Agency, client homes and other professional appointments on a frequent daily basis.

Duties:

The Administrative Assistant/Scheduler responsibilities includes but are not limited to:

• Direct and coordinate referrals, patient information and verify insurance eligibility.
• Coordinate scheduling of client admissions within 48 hours of approved referral.
• Schedule employee visits in EVV system.
• Confirm visits in EVV
• Human Resource duties as assigned.
• Develop and maintain monthly employee in-service calendar and update department heads as to status of employee in-services.
• Triage phone calls.
• Report client complaints/concerns to Administrator/Assistant Administrator or designee.
• Scan documents into client medical records.
• Office Administrative Assistant duties such as answering phones a courteous , customer-friendly manner.
• Prepare patient assessment packets, including admission, re-certification, and post-hospitalization packets.
• Maintain office supplies.
• Process signed, unsigned order and 485s
• Maintain Order Tracking Report weekly.
• Date stamp all received documents
• Send the discharge/transfer summary/episode detail summary and case conference/ 60-day summary to the physician.
• Assist with ADP preparation.
• Support Billing team by verifying paper visits notes.
• Attend meetings
• Coordinates with the administrative team to complete audits to ensure Agency compliance with regulations.
• Adhere to and participate in the Agency's mandatory HIPAA/Privacy Program and Employee Compliance Program.
• Read and adhere to all Agency Policies and Procedures and follow Employee's Handbook guidelines.
• Follows established line of communication and authority.
• Participate in clerical on-call rotation.