Home Care Agency Scheduling Coordinator

Senior TLC; Dallas, Northern (TX, KY); Hybrid; USD 42,000 - 66,000; Full time

Job summary

Senior TLC is seeking a Home Care Agency Scheduling Coordinator in Dallas to coordinate high-volume participant and caregiver schedules and handle a wide range of phone calls. The role requires strong teamwork, excellent communication, and experience with care for the frail elderly.

The position reports to the Home Care Agency Supervisor and may include on-call after hours and weekends as needed, with strict adherence to confidentiality and privacy policies.

Qualifications

• Must possess excellent communication and interpersonal skills.
• Be knowledgeable in multiline computer operations and phone systems.
• Excellent writing and reporting skills.
• At least one year of experience with the frail elderly population.
• Must be able to work effectively in a team environment.

Responsibilities

• Represents Senior TLC Home Care with accurate information for guests, visitors and staff.
• Develops and coordinates participant and employee schedules.
• Confirms time in ADA Care as back-up when needed.
• Ensures appropriate staffing patterns under the Home Care Agency Supervisor.
• Assists with PTO requests for HCA and quarterly chart audits.
• Receives, investigates and resolves schedule-related grievances.
• Supports mission and values of Senior TLC.

Skills

Communication

Teamwork

Phone systems

Multiline phones

Writing/reporting

Tools

NC Drivers' License

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Job Summary and Specifications

Job Title: Home Care Agency Scheduling Coordinator

FLSA Status: Exempt

Salary Range:See Salary Scale

Job Summary : Home Care (HC) Scheduling Coordinator is responsible for coordinating high volume participant and caregiver schedules, fielding a wide variety of phone calls, and general administrative tasks. HC Scheduling Coordinator has availability for on-call duty as needed. Position reports directly to the Home Care Agency Supervisor.

Specifications

Experience: Minimum one year of employment in an office setting

Number and Type of Employees Supervised (optional): None

Licensure, Registry or Certification Required: NC Drivers' License

Special Training: Must be able to work effectively in a team environment. Must possess excellent communication, interpersonal skills. Be knowledgeable in multiline computer operations and phone systems as well as excellent writing and reporting skills. Have at least one year's experience with the frail elderly population.

Immunizations: Be medically cleared for communicable diseases and have all immunizations up to date before engaging in direct participant contact

Ages of Patients Rendered Care:

Neonate/Infant Early Childhood Adolescent Adult Geriatric All Age Groups

Key Responsibilities (*denotes an age-related skill or task)

• Represents Senior TLC Home Care with accurate and comprehensive information as requested by guests, visitors and staff.
• Develops and coordinates participant and employee schedules
• Confirms time in ADA Care, as back-up, when needed
• Ensures appropriate staffing patterns under the direction of the Home Care Agency Supervisor
• Knows about and consistently follows confidentiality and privacy policies and procedures
• Knowledgeable of all Senior TLC services
• Assists with completing participant surveys to assess satisfaction
• Participates in on-callduty after-hours and on weekends as needed
• Assists Home Care Agency Supervisor with delegated tasks
• Assists with PTO requests for HCA
• Assists with quarterly chart audits
• Receiving, investigating, and resolving schedule-related grievances
• Supports Senior TLC's mission to encourage and support the quality of life of seniors wishing to continue living in the community; its vision to be the preferred provider of individualized care for seniors in the community; and its values of respect, integrity, accountability, compatible goals, and compassionate care.