Parttime Office Admin for Home Care Agency

LIVE LOVE & LAUGH HOMECARE SERVICES; Columbia (SC); On-site; USD 52,000 - 78,000; Full time

Job summary

LIVE LOVE & LAUGH HOMECARE SERVICES in Columbia, SC is seeking an operations professional to manage scheduling, staffing, and client coordination across care teams.

Responsibilities include caregiver matching, shift management, time-tracking, and onboarding, while ensuring HIPAA-compliant file maintenance, licensing checks, and accurate billing procedures.

This role requires strong communication with clients and families, and the ability to adapt to regulatory demands and staff training needs.

Job description

Scheduling and Staffing

Caregiver Matching: Pairing aides with clients based on skill sets, availability, language, and personal preferences.

Shift Management: Filling open shifts, covering call-outs, and swiftly handling last-minute schedule changes to maintain continuous care.

Time Tracking: Processing and verifying caregiver timesheets to ensure accurate payroll processing.

Client Intake and Case Management

Onboarding: Conducting initial intake calls, gathering service information, and guiding new clients through the orientation process.

File Maintenance: Creating and updating client files, care plans, and medical records in compliance with agency software and HIPAA standards.

Family Liaison: Serving as the primary point of contact for clients and their families to address concerns and adjust care plans as patient needs evolve.

Compliance and Regulatory Duties

Licensing Requirements: Ensuring agency operations and staff qualifications meet state, federal, and local healthcare regulations.

Background Checks: Processing employee background checks, reference verifications, and professional license renewals.

Audits and Reporting: Preparing documentation for annual state surveys and maintaining comprehensive records of all client-related activity.

Billing and Human Resources

Insurance Processing: Handling billing, processing insurance claims, and managing Medicaid/Medicare paperwork or private pay invoicing.

Recruitment Support: Assisting with job postings, applicant tracking, and on-boarding of new caregivers.

Employee Relations: Coordinating ongoing caregiver training, performance evaluations, and mediating workplace conflicts.

Marketing: Experience in recruiting new clientele.