Operations Coordinator

NeighborHealth; Boston, Northern (MA, KY); Hybrid; USD 30,000 - 45,000; Full time

Benefits offered by this job

Medical & Dental Coverage

401(K) Retirement Plan

Paid Holidays

Job summary

NeighborHealth in Boston is seeking an Operations Coordinator for the South End Vision Center to monitor daily operations under the Administrative Director and ensure excellent patient care. You will collaborate with providers and staff to support efficient workflows across the department.

Responsibilities include optimizing patient flow, reviewing schedules, handling referrals and EPIC notes, and assisting with contact lens inventory and billing.

Qualifications

• High School Diploma required.
• Healthcare experience and scheduling/customer service preferred.
• Bilingual Spanish skills required.

Responsibilities

• Managing patient flow.
• Reviews daily schedules for missing scans, post-op notes or inappropriate appointment bookings; prints notes and obtains necessary records.
• Manages referrals and coordination with Referral Management Department; handles scheduling and outreach.
• Assists with contact lens inventory, restocking, and billing issues.
• Performs clerical duties to support daily operations and maintain manuals.

Skills

Customer service

Scheduling

Bilingual Spanish

Teamwork

Education

High School Diploma

Tools

EPIC

Job description

Thank you for your interest in a career at NeighborHealth, formerly East Boston Neighborhood Health Center! As one of the largest community health centers in the country, NeighborHealth is proud to serve the greater Boston area with a strong commitment to the health and well-being of our patients and communities. Whether you're a nurse or physician providing direct care, a manager leading dedicated teams, or part of the essential support staff who keep our operations running smoothly — every role at NeighborHealth is vital. Together, we're advancing medicine and delivering the best care experience for our patients and community!

Time Type: Full time Department: South End Vision Center All Locations: 1601 Washington Street

Position Summary: The South End Vision Center’s Operations Coordinator is responsible for monitoring and coordinating the daily operations of the department under the supervision of the Administrative Director. The coordinator will work with providers and other staff to ensure the department provides excellent patient care.

Essential Duties and Responsibilities:

• Managing patient flow
• Reviews daily schedules for missing scans, post-op notes or inappropriate appointment bookings. Prints BMC post-op or ophthalmology notes; order notes from Medical Records when scans are not available in EPIC.
• Manages the department’s outgoing and incoming referrals as instructed by providers, this includes scheduling appointments, submitting supporting documents, and patient outreach. Monitors the department’s referral report, submits referrals to the Referral Management Department for authorization. Participates in the tracking of high-risk patients. Manage providers’ schedule templates, which includes opening/closing, and editing individual provider schedules.
• Assists providers with managing the inventory and dispensing of contact lenses (i.e. order supplies, restock, schedule pick-ups, help with billing issues)
• Promotes a positive atmosphere that enhances efficient workflow through good teamwork
• Knows and understands the philosophy, objectives, policies and procedures of the department and consistently demonstrates these practices
• Expected to know all aspects of the Patient Access Representative job description
• Performs a wide range of clerical and administrative duties to support the department’s daily operations. Tasks include but are not limited to copying, filing, faxing, correspondence and maintaining and reproducing the orientation manual for NECO students.

Qualifications and Requirements:

• High School Diploma required
• Prior work experience in health care preferred with several years of telephone, appointment scheduling and customer service work
• Bilingual Spanish skills required

Pay: Starting at $22/hr up to 33/hr based upon experience

EEO & Accommodation Statement:

NeighborHealth is an equal employment/affirmative action employer. We ensure equal employment opportunities for all, without regard to race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity and/or expression or any other non-job-related characteristic. If you need accommodation for any part of the application process because of a medical condition or disability, please send an e-mail to [e-mail] or call 617-568-4480 to let us know the nature of your request

E-Verify Program Participation Statement:

NeighborHealth participates in the Electronic Employment Verification Program, E-Verify. As an E-Verify employer, all prospective employees must complete a background check before beginning employment.

There's a reason NeighborHealth (formerly East Boston Neighborhood Health Center) is ranked as one of the "Top Places to Work" by The Boston Globe. It's because we're committed to maintaining a supportive and welcoming environment — for both our employees and our patients — that reflects our mission and culture. We are proud to offer benefits that support you inside and outside of work. We strive to offer a variety of schedules, a diverse and inclusive workforce, and a patient-driven purpose that supports our local community. Additionally, we utilize our Education & Training Institute as a resource for our large employee workforce who seek to broaden their skill base and advance their careers. We hope you consider joining our team!

• Medical & Dental Coverage
• Life and Disability Insurance
• Privileges at Boston Medical Center for Providers
• 401(K) Retirement Plan
• Educational Assistance
• Flexible Spending & Transportation Accounts
• Paid Holidays, Vacations, Sick and Personal Time
• A Generous Staff Development Benefit
• Excellent Malpractice Coverage
• A Designated Medical Staff Office for Physician Support
• Free Parking And Much More…