Temp Mortgage Customer Care Rep (Occasional)

Arvest Bank; Little Rock (AR); On-site; USD 25,000 - 31,000; Part time

Job summary

Arvest Bank is seeking an Occasional Mortgage Servicing Customer Care Representative in Little Rock, AR. You will handle customer inquiries, verify identities, and provide information on bank and mortgage accounts while maintaining service levels.

The role emphasizes documentation, compliance with security procedures, and opportunities to promote additional bank products. Bilingual English/Spanish is valued.

Qualifications

• 1 year of customer service experience.
• Ability to work with multiple software systems simultaneously.
• Veterans and transitioning service members welcomed.
• Bilingual English/Spanish skills are highly valued.

Responsibilities

• Answer calls and respond to customer requests within established timelines to maintain service levels.
• Verify caller identity and follow security protocols; assist with mortgage and bank accounts.
• Cross-sell bank products and promote services to enhance customer relationships.
• Document all communications thoroughly and adhere to escalation procedures.

Skills

Customer service

Education

High School Diploma or GED

Job description

Arvest Bank is seeking an Occasional Mortgage Servicing Customer Care Representative in Little Rock, AR. You will handle customer inquiries, verify identities, and provide information on bank and mortgage accounts while maintaining service levels.

The role emphasizes documentation, compliance with security procedures, and opportunities to promote additional bank products. Bilingual English/Spanish is valued.