Mortgage Loan Assistant — Remote-Eligible & Customer-Focused

First Service Bank; Clinton (AR); Remote; USD 42,000 - 56,000; Full time

Benefits offered by this job

Benefits package

Tuition reimbursement

Clothing stipend

Development opportunities

Job summary

First Service Bank is seeking a Mortgage Loan Assistant to support a high-performing mortgage team across Arkansas. The role is fully remote within the state, with preference for candidates near a branch to stay connected with the community.

You will work directly with borrowers throughout the mortgage process, gather documentation, answer questions, and help keep loans moving smoothly from application through closing. Strong organizational and communication skills are essential.

Qualifications

• 1+ year of mortgage, banking, or financial services experience preferred.
• Strong organizational and time management skills.
• Excellent written and verbal communication skills.
• High attention to detail and accuracy.

Responsibilities

• Support Loan Officers with new loan applications and file setup.
• Collect and review borrower documentation (income, assets, credit, etc.).
• Communicate with borrowers to request missing information.
• Enter and update data in the Loan Origination System (LOS).
• Monitor loan files to ensure completeness before processing.
• Coordinate with processors, underwriters, title companies, and appraisers.
• Track deadlines and maintain accurate documentation.
• Provide exceptional service from application through closing.

Skills

Time management

Organizational skills

Written and verbal communication

Attention to detail

Tools

Microsoft Office

LOS

Job description

First Service Bank is seeking a Mortgage Loan Assistant to support a high-performing mortgage team across Arkansas. The role is fully remote within the state, with preference for candidates near a branch to stay connected with the community.

You will work directly with borrowers throughout the mortgage process, gather documentation, answer questions, and help keep loans moving smoothly from application through closing. Strong organizational and communication skills are essential.