Temp End-User IT Support Specialist (Onsite)

SeneGence; Oklahoma; On-site; USD 28,000 - 34,000; Part time

Job summary

SeneGence is seeking an End-User Support Specialist for temporary leave coverage in Tulsa, OK. The role focuses on configuring and supporting the desktop environment and requires high levels of customer service and effective communication with staff at all levels.

Responsibilities include handling phone and email support, onboarding new hires, and maintaining issue resolution through a ticket system.Strong problem-solving skills and IT knowledge are essential for success.

Qualifications

• Strong verbal and written communication skills.
• Experience configuring, installing and supporting Windows 10, Office 365, and Adobe Acrobat.
• Troubleshooting basic PC hardware, software, and printer issues.
• Knowledge of IP, DNS, DHCP, and local firewall configurations.
• Familiarity with PC security solutions and antivirus software.

Responsibilities

• Provide phone and email support using a ticket management system.
• Support desktops, laptops, tablets, printers/copiers, smartphones, and applications.
• Deploy new systems and onboard new employees.
• Provide technical support and training to users.
• Track and resolve issues, ensuring timely resolution.
• Document, analyze, and troubleshoot desktop, server, and network application issues.
• Assist with special projects as required.
• Update knowledge base with documented resolutions.

Skills

Communication skills

Customer service

Problem solving

Windows troubleshooting

Education

CompTIA A+ certification

Microsoft certifications

Driver's license

Tools

Windows 10

Office 365

Adobe Acrobat

Job description

SeneGence is seeking an End-User Support Specialist for temporary leave coverage in Tulsa, OK. The role focuses on configuring and supporting the desktop environment and requires high levels of customer service and effective communication with staff at all levels.

Responsibilities include handling phone and email support, onboarding new hires, and maintaining issue resolution through a ticket system.Strong problem-solving skills and IT knowledge are essential for success.