Senior EUC & Desktop Support Engineer - On-Site Tulsa

GuideIT; Tulsa (OK); On-site; USD 75,000 - 95,000; Full time

Job summary

GuideIT is seeking a Senior Desktop Support Analyst to join the EUS/EUC team in the Tulsa, OK area. This on-site role requires direct end-user support, collaboration with multiple teams, and leadership of junior staff.

The candidate should have 6+ years of IT support, experience with Windows 10/11, AD, and familiarity with SaaS phone systems like Teams or Zoom. Local commute to Tulsa is expected.

Qualifications

• High school diploma or GED required; BA/BS preferred.
• Bachelor’s degree in a related field preferred.
• Advanced certifications (Network+, CCNA) preferred.

Responsibilities

• Provide in-person, end-user computing support for directed offices and remote sites.
• Lead and mentor junior team members in providing support.
• Deliver outstanding customer support to End Users across information systems.
• Manage requests and incidents within SLA expectations in Service Management tools.
• Act as primary escalation point for complex issues and provide advanced troubleshooting.
• Participate in documentation to aid Level 1 Service Desk.
• Support Mobile Device Management and Directory Services as assigned.
• Maintain IT Asset Inventory at major offices.

Skills

End-user Support

Customer Communication

Escalation Management

Mobile Device Management

Active Directory

Networking Basics

VoIP/Unified Communications

Education

High school diploma

Bachelor’s degree preferred

Certifications: Network+ / CCNA / CompTIA A+

Tools

Active Directory

Job description

GuideIT is seeking a Senior Desktop Support Analyst to join the EUS/EUC team in the Tulsa, OK area. This on-site role requires direct end-user support, collaboration with multiple teams, and leadership of junior staff.

The candidate should have 6+ years of IT support, experience with Windows 10/11, AD, and familiarity with SaaS phone systems like Teams or Zoom. Local commute to Tulsa is expected.