Onsite Desktop Support Specialist – IT Help Desk

Aspen-Healthcare; Tulsa (OK); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Medical, Dental, Vision

401K and match

Life Insurance and Disability

Job summary

Parkside Psychiatric Hospital & Clinic is seeking an on-site Desktop Support Specialist in Tulsa, OK. The role provides day-to-day technical support for end-user devices, software, and network connectivity, ensuring smooth operations for staff and clinicians.

You will assist with onboarding, password resets, MFA, and basic cybersecurity practices while maintaining ticket documentation and collaborating with IT teams on escalated issues.

Qualifications

• 1-3 years of desktop support, help desk, or technical support experience.
• Associate's degree in IT/CS or related field preferred.
• Relevant certifications such as CompTIA A+, Network+, Microsoft Fundamentals, or ITIL are a plus.

Responsibilities

• Provide day-to-day technical support for desktops, laptops, mobile devices, printers, and peripherals.
• Respond to IT Help Desk requests and resolve hardware, software, printing, connectivity, and account issues.
• Assist with onboarding/offboarding, password resets, MFA, and software applications.
• Troubleshoot VPN and remote-access connectivity; escalate complex network or security issues.

Skills

Desktop support

Help desk

Windows

Microsoft 365

Networking basics

Education

Associate's degree in IT/CS or related field

Tools

CompTIA A+

Network+

Microsoft Fundamentals

ITIL

Job description

Parkside Psychiatric Hospital & Clinic is seeking an on-site Desktop Support Specialist in Tulsa, OK. The role provides day-to-day technical support for end-user devices, software, and network connectivity, ensuring smooth operations for staff and clinicians.

You will assist with onboarding, password resets, MFA, and basic cybersecurity practices while maintaining ticket documentation and collaborating with IT teams on escalated issues.