IT Field Technician: Level 2 Support (On-site/Remote)

Osage Casinos

Tulsa (OK)

On-site

USD 45,000 - 60,000

Full time

14 days+

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Job summary

Osage Casinos in Tulsa, OK is seeking an on-site IT Desktop Support professional to provide second-level technical assistance for software and hardware. The role includes resolving complex IT issues, guiding Service Desk staff, and ensuring timely resolutions.

The ideal candidate will have strong customer service skills, experience with Active Directory, Windows, networking, and PC hardware imaging. This position requires occasional after-hours on-call support and a valid driver’s license.

Qualifications

Must be 21 years of age.
Experience with in-person and/or remote Desktop Support or related computer support experience.
Strong customer service & communications skills and attention to details.
Experience with PC/Laptop hardware setup, imaging, hardware and peripheral deployment and user profile management.

Responsibilities

Provide on-site and remote technical support for all IT products and services.
Troubleshoot and remediate more complex IT issues and provide guidance/leadership to Service Desk staff.
Answer incoming calls to the IT Service Desk when staff are unavailable.
Record, track and document the service desk problem-solving process through final resolution.
Review and monitor service request tickets to ensure timely resolution of issues.
Maintain and repair computer systems, POS systems, cameras, peripherals, software and mobile devices.
Provide after-hours support on a rotating on-call schedule.
Assist with asset tracking and inventory levels for IT equipment and devices.
Create and maintain quality documentation for hardware and software systems.
Stay current with knowledge by researching, attending seminars, and networking.