Teller Supervisor: Lead Frontline Team & Customer Service

First Financial Bank NA; Terre Haute (IN); On-site; USD 22,000 - 30,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

Disability insurance

401(k) match

ESOP

Job summary

First Financial Bank in Terre Haute is seeking a Teller Supervisor to lead a frontline team, ensure accurate cash handling, and deliver exceptional customer service daily.

You will coach tellers, monitor transactions for accuracy, manage daily branch operations, and build trusted client relationships while identifying cross-sell opportunities. The on-site role supports security, compliance, and staff development, with competitive pay and benefits.

Qualifications

• High school diploma or equivalent.
• Minimum 1 year of teller experience.
• Supervisory/management experience preferred (6+ months).
• Leadership ability with a team-oriented mindset.
• Strong customer service skills, including active listening and clear communication.
• Solid understanding of compliance and fraud detection.
• Experience accurately balancing a cash drawer.
• Proficiency with computers, data entry, and multi-line phone systems.
• Basic math and accounting skills.
• Strong organizational and problem-solving skills.
• Proficiency with computers, data entry, and banking systems.
• Ability to work occasional weekends and extended hours.
• Ability to remain in a stationary, standing position for up to 75% of an eight (8) hour workday.

Responsibilities

• Lead & Support: Assist with scheduling, answer teller staff questions, resolve errors, and ensure smooth branch operations.
• Coach for Success: Provide guidance to teller staff and model excellent client service and cross-selling behaviors.
• Process Transactions: Accurately and efficiently handle cash and check transactions and maintain a balanced drawer.
• Build Relationships: Get to know clients, understand their financial needs, and provide personalized service.
• Deliver Exceptional Service: Accurately process transactions while maintaining a positive and proactive approach.
• Generate Leads: Identify client needs and seamlessly refer them to the appropriate banking professionals.
• Educate & Protect: Clearly explain security measures, banking procedures, and product benefits to clients.
• Solve Problems: Address customer concerns with patience, professionalism, and effective solutions.
• Minimize Risk: Identify and prevent fraud while ensuring compliance with banking regulations.
• Collaborate: Work with your team and branch leadership to meet goals and support a positive work environment.

Skills

Customer service

Leadership

Active listening

Clear communication

Fraud detection

Cash drawer balancing

Computers & data entry

Basic math

Organizational skills

Education

High school diploma or equivalent

Tools

Banking systems

Data entry software

Job description

First Financial Bank in Terre Haute is seeking a Teller Supervisor to lead a frontline team, ensure accurate cash handling, and deliver exceptional customer service daily.

You will coach tellers, monitor transactions for accuracy, manage daily branch operations, and build trusted client relationships while identifying cross-sell opportunities. The on-site role supports security, compliance, and staff development, with competitive pay and benefits.