Lead Teller & Customer Experience Coach

First Financial Bankshares; Terre Haute (IN); On-site; USD 38,000 - 48,000; Full time

Benefits offered by this job

Competitive pay and benefits

401(k) match and ESOP

Paid time off and holidays

Tuition assistance

Culture of integrity and growth

Job summary

First Financial Bank is seeking a Teller Supervisor in Terre Haute, IN for a full-time clerical role at the Main Office. You will lead a frontline team, oversee daily operations, and ensure accurate cash handling and exceptional service delivery.

You will coach staff, process transactions, and build client relationships while promoting compliance and fraud prevention. Weekend availability and extended hours may be required.

Qualifications

• High school diploma or equivalent required.
• Minimum 1 year teller experience.
• Supervisory/management experience preferred (6+ months).
• Leadership ability with a team-oriented mindset.
• Strong customer service skills, including active listening and clear communication.
• Solid understanding of compliance and fraud detection.
• Experience accurately balancing a cash drawer.
• Proficiency with computers, data entry, and banking systems.
• Basic math and accounting skills.
• Strong organizational and problem-solving skills.
• Proficiency with computers, data entry, and banking systems.
• Ability to work occasional weekends and extended hours.
• Ability to remain in a stationary, standing position for up to 75% of an eight (8) hour workday.
• Ability to review information and details at close range (within a few feet).

Responsibilities

• Lead & Support: Assist with scheduling, answer teller staff questions, resolve errors, and ensure smooth branch operations.
• Coach for Success: Provide guidance to teller staff and model excellent client service and cross‑selling behaviors.
• Process Transactions: Accurately and efficiently handle cash and check transactions and maintain a balanced drawer.
• Build Relationships: Get to know clients, understand their financial needs, and provide personalized service .
• Deliver Exceptional Service: Accurately process transactions while maintaining a positive and proactive approach.
• Generate Leads: Identify client needs and seamlessly refer them to the appropriate banking professionals.
• Educate & Protect: Clearly explain security measures, banking procedures, and product benefits to clients.
• Solve Problems: Address customer concerns with patience, professionalism, and effective solutions.
• Minimize Risk: Identify and prevent fraud while ensuring compliance with banking regulations.
• Collaborate: Work with your team and branch leadership to meet goals and support a positive work environment.

Skills

Customer service

Leadership

Communication

Cash handling

Fraud detection

Compliance

Balancing cash drawer

Banking systems

Problem solving

Phone systems

Education

High school diploma or equivalent

Tools

Banking software

Data entry

Multi-line phone systems

Job description

First Financial Bank is seeking a Teller Supervisor in Terre Haute, IN for a full-time clerical role at the Main Office. You will lead a frontline team, oversee daily operations, and ensure accurate cash handling and exceptional service delivery.

You will coach staff, process transactions, and build client relationships while promoting compliance and fraud prevention. Weekend availability and extended hours may be required.