Teller Supervisor: Lead Coaching, Compliance & Branch Ops

Needham Bank; Amesbury (MA); On-site; USD 32,000 - 40,000; Full time

Job summary

Needham Bank in Amesbury, MA is seeking a Teller Supervisor to coach and develop teller staff, promote first class customer service, and maintain branch safety and regulatory compliance.

You will lead daily teller operations, perform audits, ensure adherence to BSA/AML standards, and support cross-selling efforts while building a collaborative team. This full-time leadership role requires excellent English communication, reliability, and adaptability.

Qualifications

• High School Diploma or GED required.
• One to two years of teller and new accounts training experience preferred.
• Must have recent customer service and sales experience, especially cross-selling products.
• Superior customer service skills and ability to exceed customer expectations.
• Educated in banking regulations and laws.
• Excellent interpersonal and supervisory abilities.
• Strong computer/keyboard skills.

Responsibilities

• Manages teller team ensuring Bank policy and procedures are followed in teller operations, security, and compliance.
• Ensures efficient daily operation of the branch.
• Performs additional responsibilities as directed by Bank Management.
• Monitors branch activities for compliance with BSA and AML, reporting items to BSA Officer.
• Oversees daily distribution of tasks and ensures tellers perform duties per policy.
• Serves as resource to customer service representatives and teller teams.

Skills

Customer service

Sales experience

Interpersonal skills

English fluency

Education

High School Diploma

Banking regulations knowledge

Tools

Computer skills

Job description

Needham Bank in Amesbury, MA is seeking a Teller Supervisor to coach and develop teller staff, promote first class customer service, and maintain branch safety and regulatory compliance.

You will lead daily teller operations, perform audits, ensure adherence to BSA/AML standards, and support cross-selling efforts while building a collaborative team. This full-time leadership role requires excellent English communication, reliability, and adaptability.