Teller Supervisor: Lead Branch Team & Client Service

First Interstate; Casper (WY); On-site; USD 45,000 - 60,000; Full time

Job summary

First Interstate Bank in Casper, WY Downtown branch is seeking a Teller Supervisor to oversee teller activities, deliver outstanding client service, and develop client relationships while supervising five or more tellers. The role emphasizes adherence to bank procedures, cross-team collaboration, and continuous learning through training sessions.

The position requires strong product knowledge, proficiency with client-facing systems, and a commitment to meeting bank cash-handling standards.

Qualifications

• High school diploma or GED required.
• 4–6 years experience in cash handling with customer service.

Responsibilities

• Process deposits, loan payments, mortgage payments, cashier’s checks and foreign currency.
• Deliver personalized client service in person and by phone.
• Collaborate on staffing decisions for branch employees.
• Utilize 360View to process activities and referrals.

Skills

Attention to detail

Tact and diplomacy

PC literacy

CRM systems

Report writing

Education

High School Diploma or GED

Tools

CRM systems

Word & Excel

Job description

First Interstate Bank in Casper, WY Downtown branch is seeking a Teller Supervisor to oversee teller activities, deliver outstanding client service, and develop client relationships while supervising five or more tellers. The role emphasizes adherence to bank procedures, cross-team collaboration, and continuous learning through training sessions.

The position requires strong product knowledge, proficiency with client-facing systems, and a commitment to meeting bank cash-handling standards.