Teller Supervisor

First Interstate Bank; Casper (WY); On-site; USD 42,000 - 64,000; Full time

Job summary

First Interstate Bank in Casper, WY is seeking a Teller Supervisor to oversee all teller activities at the downtown branch, delivering outstanding client service and developing client relationships while recognizing referral opportunities for additional products.

This advanced role supervises five or more tellers, ensures accurate processing of deposits and payments, and collaborates with senior management to improve branch operations and staff development.

Qualifications

• Demonstrates strong attention to detail and the ability to follow verbal and written instructions while maintaining confidentiality.
• Uses tact and diplomacy effectively when interacting with clients and coworkers.
• Possesses working knowledge of personal computers, including Word and Excel, with strong 10‑key skills.

Responsibilities

• Provides client account services by processing deposits, loan payments, mortgage payments, credit card payments, escrow payments, cash advances, check cashing, selling cashier’s checks, proof transactions, and buying or selling foreign currency.
• Delivers personalized client service in person and over the phone by answering questions, assisting with issues, and offering solutions.
• Collaborates with the appropriate senior‑level manager on the selection, placement, performance, development, promotion, and termination of branch employees.
• Utilizes 360View to process activities, incidents, and referrals to business partners and other lines of business.

Skills

Cash handling

Customer service

Supervisory skills

CRM systems

Attention to detail

Education

High School Diploma or GED

Tools

Word

Excel

Job description

This position is located at our Casper, WY Downtown branch.

What’s Important to You

We know your career is just one aspect of a meaningful, complex, and demanding life. That’s why we designed our compensation and benefits package to provide employees and their families with as much choice as possible. Generous Paid Time Off (PTO) in addition to paid federal holidays. Child Care Assistance Program for eligible dependent(s). Exercise reimbursement program for employees. The health and happiness of the places we call home matter to us. Learn a little more about what we do for the communities we serve and why we want YOU to be a part of it.

SUMMARY

The Teller Supervisor oversees all teller activities in both the lobby and drive-up locations of the branch. This position is also responsible for the delivery of outstanding client service and for developing and maintaining client relationships by recognizing referral opportunities for additional products and other lines of business. This is an advanced position and will supervise five or more Tellers.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Provides client account services by processing deposits, loan payments, mortgage payments, credit card payments, escrow payments, cash advances, check cashing, selling cashier’s checks, proof transactions, and buying or selling foreign currency.
• Delivers personalized client service in person and over the phone by answering questions, assisting with issues, and offering solutions.
• Collaborates with the appropriate senior‑level manager on the selection, placement, performance, development, promotion, and termination of branch employees.
• Utilizes 360View to process activities, incidents, and referrals to business partners and other lines of business.
• Complies with bank operations and security procedures, including participating in all dual-control functions, maintaining client traffic surveys, auditing other teller currency, and assisting in certification of proof.
• Contributes to client service and overall bank success by welcoming new, different, and related requests, and by collaborating with others to accomplish results.
• Completes operational responsibilities such as reconciliations, audits, and reviews.
• Enhances job knowledge by attending training sessions.
• Demonstrates strong product knowledge and proficiency with client‑facing systems.
• Completes work accurately with minimal errors.
• Participates in volunteer activities and financial education efforts.
• Embraces First Interstate Bank’s vision, mission, and values.

MANAGEMENT RESPONSIBILITIES

• Performs supervisory responsibilities in branches with five or more Tellers.

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

KNOWLEDGE, SKILLS AND ABILITIES

• Demonstrates strong attention to detail and the ability to follow verbal and written instructions while maintaining confidentiality.
• Uses tact and diplomacy effectively when interacting with clients and coworkers.
• Possesses working knowledge of personal computers, including Word and Excel, with strong 10‑key skills.
• Maintains working knowledge of digital platforms, CRM systems, and emerging technologies.
• Able to read and interpret documents such as safety rules, operating instructions, maintenance instructions, and procedure manuals.
• Able to write routine reports and correspondence and speak effectively before groups of clients or employees.
• Able to add, subtract, multiply, and divide using whole numbers, common fractions, and decimals.
• Able to compute rates and percentages and draw and interpret bar graphs.
• Able to apply common‑sense understanding to carry out instructions furnished in written, oral, or diagram form.
• Able to solve problems involving several concrete variables in standardized situations.
• Follows all check‑handling and cash‑handling standards, meeting or exceeding bank cash‑balancing requirements.
• Demonstrates compliance with all bank regulations related to assigned job functions and applies regulatory standards appropriately.
• Stays current on regulatory changes and follows all bank policies and procedures.
• Completes all required annual and job‑specific training.

EDUCATION AND/OR EXPERIENCE

High School Diploma or General Education Degree (GED) required 4-6 years experience in cash handling and customer service role required.

PHYSICAL DEMANDS AND WORKING ENVIRONMENT

The physical demands and work environment are representative of those that must be met or encountered to successfully perform the essential functions of the job.

In compliance with the Americans with Disabilities Act, the company provides reasonable accommodation to qualified individuals with disabilities and encourages both prospective and current employees to discuss potential accommodations with the employer.

• Dexterity of hands/fingers to operate computer keyboard and mouse - Frequently
• Handling - Frequently
• Hearing - Frequently
• Lifting - Occasionally (up to 25 lbs)
• Sitting - Occasionally
• Standing - Frequently
• Talking - Frequently
• Walking - Occasionally
• Noise Level - Moderate
• Typical Work Hours - Vary based on scheduling and business need
• Regular and Predictable Attendance - Required
• Travel - as needed

First Interstate Bank is an equal opportunity employer committed to a diverse workforce and a barrier‑free employment process. Employment is based solely on an individual’s merit and qualifications directly related to the position. We do not discriminate on the basis of race, color, religion, national origin, ancestry, pregnancy status, sex, age, marital status, disability, medical condition or any other characteristics protected by law. We make all reasonable accommodations to meet the obligations set forth under the Americans with Disabilities Act (ADA) and state disability laws. All applicants must pass pre‑employment screenings including a background check. First Interstate BancSystem participates in E‑Verify which will require new employees to verify their identity and employment eligibility through the internet‑based system operated by the Social Security Administration (SSA) and the Department of Homeland Security (DHS). E‑Verify Notice English or Spanish Right to Work Notice English or Spanish.