Branch Teller Supervisor - Lead Cash & Client Service

First Interstate Bank; Casper (WY); On-site; USD 42,000 - 64,000; Full time

Job summary

First Interstate Bank in Casper, WY is seeking a Teller Supervisor to oversee all teller activities at the downtown branch, delivering outstanding client service and developing client relationships while recognizing referral opportunities for additional products.

This advanced role supervises five or more tellers, ensures accurate processing of deposits and payments, and collaborates with senior management to improve branch operations and staff development.

Qualifications

• Demonstrates strong attention to detail and the ability to follow verbal and written instructions while maintaining confidentiality.
• Uses tact and diplomacy effectively when interacting with clients and coworkers.
• Possesses working knowledge of personal computers, including Word and Excel, with strong 10‑key skills.

Responsibilities

• Provides client account services by processing deposits, loan payments, mortgage payments, credit card payments, escrow payments, cash advances, check cashing, selling cashier’s checks, proof transactions, and buying or selling foreign currency.
• Delivers personalized client service in person and over the phone by answering questions, assisting with issues, and offering solutions.
• Collaborates with the appropriate senior‑level manager on the selection, placement, performance, development, promotion, and termination of branch employees.
• Utilizes 360View to process activities, incidents, and referrals to business partners and other lines of business.

Skills

Cash handling

Customer service

Supervisory skills

CRM systems

Attention to detail

Education

High School Diploma or GED

Tools

Word

Excel

Job description

First Interstate Bank in Casper, WY is seeking a Teller Supervisor to oversee all teller activities at the downtown branch, delivering outstanding client service and developing client relationships while recognizing referral opportunities for additional products.

This advanced role supervises five or more tellers, ensures accurate processing of deposits and payments, and collaborates with senior management to improve branch operations and staff development.