Teller Supervisor

FIRST COMMUNITY BANK (SC); West Columbia (SC); On-site; USD 42,000 - 62,000; Full time

Job summary

First Community Bank (SC) is seeking a Teller Supervisor to coordinate teller staff, lead daily operations, and ensure accurate processing of transactions. The role includes scheduling, training coordination, and risk management within branch controls.

The ideal candidate has strong supervisory skills, excellent communication, and a proven track record in delivering superior customer service in a fast-paced banking environment.

Qualifications

• High school diploma or equivalent and 5+ years related experience.
• Effective oral and written communication skills.
• Excellent customer service and interpersonal skills.
• Ability to work in a team environment.
• Proficiency with Word and Excel.
• Demonstrated supervisory and management skills.
• Coaching and staff development experience.

Responsibilities

• Oversee daily transactions of teller staff to provide superior customer service with minimal service problems.
• Maintain vault cash supply and assist tellers in maintaining their teller window supplies.
• Authorize teller transactions within assigned limits.
• Assist with scheduling work hours and coverage for teller staff.
• Assist with risk management and auditing of banking operations.
• Support team sales efforts by referring customers to appropriate staff.
• Follow bank policies, procedures, security guidelines, and regulatory requirements.
• Provide coaching and feedback to Retail Banker and staff.
• Lead training activities with the Training Department.

Skills

Team leadership

Customer service

Communication

Scheduling

Problem solving

Basic math

Auditing

Training/coaching

Education

High school diploma or equivalent

Tools

Microsoft Word

Microsoft Excel

Job description

Position Summary

Responsible forcoordinating teller staff activities in the Banking Office. Also, responsible for completing all TellerSupervisor tasks and providing leadership for the teller staff.

Essential Duties and Responsibilities

(Other duties may be assigned.)

• Oversee dailytransactions of teller staff as to provide superior customer service with minimalservice problems. Includes ensuringaccurate and timely processing of basic transactions and services.
• Maintain vaultcash supply and assist tellers in maintaining their teller window supplies.
• Order andshipping of cash supply and ensuring accuracy of count while maintaining branchlimits.
• Oversee vault securityand teller alarm equipment.
• Authorize tellertransactions including payment of checks within assigned limit.
• Identify risksand/or problems with new account deposits, regulatory compliance, overdraftauthority, and Bank Secrecy Act.
• Carry out specific supervisory responsibilitiesincluding assisting manager in: scheduling work hours of teller staff and arrangingfor coverage, partnering with the Training Department to schedulecontinuing education for staff and routine coaching and counseling including providingfeedback to Retail Banker
• Assist tellers with complex transactions and customerissues to ensure timely and professional resolution.
• Assist with risk management practices to include managementof teller differences, losses and teller errors.
• Handleproportionate volume of work based on banking office demands.
• Conduct bankingoffice audits.
• Build customerloyalty through courtesy and friendliness including referring customers toother Bank staff as needed.
• Follow bankpolicies and procedures, security guidelines, and comply with all federal,state and local regulations.
• Support teamsales process by identifying and acting upon customer needs or by making theappropriate referral. Leads andparticipates in team sales efforts such as team sales goals.

Qualifications

• High school diploma or equivalent and a minimum of 5years related job experience, or equivalent combination of education andexperience.
• Effective oral and written communication skills.
• Excellent customer service and interpersonal skills.
• Demonstrate willingness and desire to interact in ateam environment.
• Ability to compute basic to moderately complex mathcalculations.
• Basic problem-solving and analytical skills. Ability to interpret a variety ofinstructions furnished in written, oral, diagram, or schedule form.
• Proficiency in using personal computers and officeproducts (e.g., Word, Excel).
• Demonstrated supervisory and management skills.
• Demonstrated coaching skills.