Senior Teller

Community First Bank; Lafayette (LA); On-site; USD 34,000 - 48,000; Full time

Job summary

Community First Bank is seeking a Senior Teller to supervise the teller area, perform all teller functions, and guide tellers in handling customer needs.

The role includes approving exceptional transactions, managing vault cash, and assisting with staff performance and scheduling. A minimum of three years in teller/customer service within a financial institution is preferred.

Qualifications

• High school diploma or GED required.
• Minimum of three years of teller and/or customer service experience in a financial institution preferred.

Responsibilities

• Supervise teller operations area by assigning work, answering questions, solving problems, and advising staff.
• Approve transactions that are exceptions to policy or require supervisor override.
• Serve as vault teller, manage cash orders, balance vault cash daily, and maintain vault security.
• Research teller losses and document out-of-balance conditions.
• Assist Branch Manager in annual performance appraisals and disciplinary actions as needed.
• Oversee teller staff schedules and monitor teller area supplies.
• Perform routine teller transactions and assist with ATM balancing and maintenance.
• Act as back-up to the new accounts desk.

Skills

Customer service

Communication

Attention to detail

Mathematical skills

Education

High school diploma or GED

Tools

10-key calculator

Office machinery

Job description

Job Description

The Senior Teller is responsible for the supervision of the teller area. The Senior Teller performs all teller functions as well as solving problems and helping with complex work-related matters. The Senior Teller guides and advises tellers in the efficient handling of customer needs.

Position

Senior Teller

Summary/objective

Job Description

The Senior Teller is responsible for the supervision of the teller area. The Senior Teller performs all teller functions as well as solving problems and helping with complex work-related matters. The Senior Teller guides and advises tellers in the efficient handling of customer needs.

Essential Functions

Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions.

• Supervise the activities of the teller operations area by assigning work, answering questions, solving problems, helping with complex transactions and sensitive member relations problems, explaining policies and procedures to staff, and providing assistance to the teller staff when needed.
• Approve transactions that are an exception to the bank’s policy or transactions that require a supervisor override.
• Serve as vault teller, which includes ordering the cash from the Federal Reserve, verifying cash received, filling teller cash orders, maintaining full vault security and balancing vault cash daily.
• Research teller losses and assist in documenting unacceptable out of balance conditions
• Assist Branch Manager/Branch Operations Manager in the annual appraisal of job performance of teller staff. Participate in teller disciplinary actions as needed.
• Oversee work schedules of reporting tellers
• Monitor the inventory of supplies in the teller area including money orders and official checks
• Perform routine transactions
• Oversee operational maintenance and procedural balancing of the ATM
• Acts as a back up to the new accounts desk

Competencies

• Excellent customer service skills, attentiveness, information retention, tact and diplomacy in dealing with both customers and employees.
• Mathematical skills.
• Strong communication & organizational skills.
• Detail oriented, high degree of accuracy.
• Competence with computers, telephone, 10-key calculator and other office machinery.
• Ability to work in a fast-paced environment & under pressure as needed.
• The ability to make sound decisions. This may include making on-the-spot decisions regarding customer transactions; weighing customer satisfaction issues with the Bank’s exposure to loss or fraud and the ability to think through and rationalize decisions.

Work environment

This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, scanners, filing cabinets, and fax machines. The noise level in the work environment is usually moderate.

Physical demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to talk or hear; and stand and walk. The employee frequently is required to use hands to finger, handle or feel; and reach with hands and arms. The employee may occasionally lift up to 20 pounds. Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception, and ability to adjust focus.

Travel Required

Travel within 50 miles from your assigned location may be necessary on occasion.

Required Education And Experience

• High school diploma or GED equivalent required.
• Minimum of three years of experience in the teller and/or customer service area of a financial institution

Preferred Education And Experience

• Prior supervisory experience preferred

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

GOOD CREDIT IS A MUST