Teller Supervisor

First Community Bank; Lexington (SC); On-site; USD 45,000 - 58,000; Full time

Job summary

First Community Bank is seeking a Teller Supervisor to coordinate teller staff, oversee daily transactions, and provide leadership in our Banking Office. The role emphasizes accurate processing, vault management, and staff coaching within a compliant, customer-focused environment.

The ideal candidate will have strong supervisory skills, excellent communication, and a track record of building customer loyalty while supporting team sales goals in a fast-paced banking office.

Qualifications

• High school diploma or equivalent and 5+ years teller/related experience.
• Excellent oral and written communication and interpersonal skills.
• Demonstrated supervisory and coaching abilities.
• Ability to compute basic to moderately complex math.

Responsibilities

• Oversee daily transactions of teller staff to provide superior customer service.
• Maintain vault cash and assist tellers with supplies.
• Authorize teller transactions within assigned limits.
• Identify risks/regulatory concerns and BSA compliance.
• Schedule work hours and coordinate staff training and coaching.
• Assist tellers with complex transactions and customer issues.
• Assist with risk management and audits of teller functions.
• Build customer loyalty by courtesy and referrals to other staff.
• Follow bank policies, security guidelines, and regulatory requirements.

Skills

Communication

Customer service

Supervisory skills

Coaching skills

PC skills

Education

High school diploma or equivalent

5+ years related experience

Tools

Word

Excel

Job description

Position Summary

Responsible for coordinating teller staff activities in the Banking Office. Also, responsible for completing all Teller Supervisor tasks and providing leadership for the teller staff.

Essential Duties and Responsibilities

(Other duties may be assigned.)

• Oversee daily transactions of teller staff as to provide superior customer service with minimal service problems. Includes ensuring accurate and timely processing of basic transactions and services.
• Maintain vault cash supply and assist tellers in maintaining their teller window supplies.
• Order and shipping of cash supply and ensuring accuracy of count while maintaining branch limits.
• Oversee vault security and teller alarm equipment.
• Authorize teller transactions including payment of checks within assigned limit.
• Identify risks and/or problems with new account deposits, regulatory compliance, overdraft authority, and Bank Secrecy Act.
• Carry out specific supervisory responsibilities including assisting manager in: scheduling work hours of teller staff and arranging for coverage, partnering with the Training Department to schedule continuing education for staff and routine coaching and counseling including providing feedback to Retail Banker
• Assist tellers with complex transactions and customer issues to ensure timely and professional resolution.
• Assist with risk management practices to include management of teller differences, losses and teller errors.
• Handle proportionate volume of work based on banking office demands.
• Conduct banking office audits.
• Build customer loyalty through courtesy and friendliness including referring customers to other Bank staff as needed.
• Follow bank policies and procedures, security guidelines, and comply with all federal, state and local regulations.
• Support team sales process by identifying and acting upon customer needs or by making the appropriate referral. Leads and participates in team sales efforts such as team sales goals.

Qualifications

• High school diploma or equivalent and a minimum of 5 years related job experience, or equivalent combination of education and experience.
• Effective oral and written communication skills.
• Excellent customer service and interpersonal skills.
• Demonstrate willingness and desire to interact in a team environment.
• Ability to compute basic to moderately complex math calculations.
• Basic problem-solving and analytical skills. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
• Proficiency in using personal computers and office products (e.g., Word, Excel).
• Demonstrated supervisory and management skills.
• Demonstrated coaching skills.

FIRST COMMUNITY BANK (SC) is an EEO Employer - M/F/Disability/Protected Veteran Status