Call Center Representative

TENCU; Nashville (TN); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Competitive Pay

Employer-Paid Medical, Dental & Vision

7% 401(k) Contribution

11 Paid Holidays

Career Growth & Development

Supportive Team Environment

Job summary

TEN Credit Union in Nashville is seeking a friendly Call Center Representative to join our on-site Main branch. You will handle member inquiries by phone and email, assist with account maintenance, and promote our products with a professional, positive phone presence.

We value bilingual English/Spanish speakers, strong multitasking, and a cooperative team attitude. A high school diploma and at least 1 year of customer service experience are expected; financial institution experience is a plus.

Qualifications

• High school diploma or equivalent.
• At least 1 year of customer service experience.
• Call center or financial institution experience preferred.
• Bilingual (English/Spanish) skills are a plus.
• Strong communication and multitasking abilities.
• Professional and positive phone presence.
• Desire to help others and provide excellent service.

Responsibilities

• Deliver outstanding service by phone and email.
• Assist members with account maintenance and transactions.
• Answer questions about products and services.
• Process consumer loan applications accurately and efficiently.
• Resolve member concerns and strive for first-call resolution.
• Build strong relationships through every interaction.

Skills

Customer service

Bilingual

Education

High school diploma or equivalent

Job description

Schedule: Monday-Thursday, 8:00 AM-5:00 PM | Friday, 8:00 AM-6:00 PM

Position Type: Full-Time, On-Site

Make a Difference, One Call at a Time

Are you passionate about helping people and delivering exceptional service? TENCU is looking for a friendly, energetic, and solution-focused Call Center Representative to join our growing team at our Main branch. You'll be the trusted voice our members rely on, helping them navigate their financial needs while creating positive experiences with every interaction. Whether you're building a career in financial services or bringing strong customer service experience to a new industry, we'd love to meet you!

Why TENCU?

At TENCU, our core values drive everything we do: Member-Centric, Integrity, and Innovation.

We work hard, support one another, and celebrate successes along the way. If you're looking for a workplace that values collaboration, creativity, and professional growth, you'll fit right in.

What You'll Do

• Deliver outstanding service by phone and email
• Assist members with account maintenance and transactions
• Answer questions about products and services
• Process consumer loan applications accurately and efficiently
• Resolve member concerns and strive for first-call resolution
• Build strong relationships through every interaction

What We Offer

• Competitive Pay Employer-Paid Medical, Dental & Vision Insurance, Generous 7% 401(k) Contribution, 11 Paid Holidays, Career Growth & Development Opportunities, and a Supportive Team Environment

What We're Looking For

High school diploma or equivalent

At least 1 year of customer service experience

Call center or financial institution experience preferred

Bilingual (English/Spanish) skills are a plus

Strong communication and multitasking abilities

Professional and positive phone presence

Desire to help others and provide excellent service

Physical Requirement

• Ability to sit, stand, and work at a computer for extended periods.
• Ability to lift up to 25 pounds
• Ability to use office equipment for prolonged periods.

Ready to Grow with Us?

Join a credit union that invests in its employees, serves its members with purpose, and makes work enjoyable.

TEN Credit Union is an Equal Opportunity Employer.

Position open to local Tennessee candidates only.