Lead Teller Operations and Customer Service Coordinator

Wintrust Financial Corporation; Menomonee Falls (WI); On-site; USD 30,000 - 33,000; Full time

Benefits offered by this job

Medical Insurance

Dental

Vision

Life insurance

Accidental death and dismemberment

Short-term and long-term Disability

Parental Leave

401(k) with company match

Flexible Spending Account

Employee Stock Purchase Plan at 5%

Critical Illness Insurance

Accident Insurance

Transportation and Commuting Benefits

Banking Benefits

Pet Insurance

Job summary

Wintrust Financial Corporation in Wisconsin's Menomonee Falls seeks a Teller Services Coordinator to supervise branch operations, ensuring accurate processing of customer transactions and maintaining security. The role emphasizes leadership, organization, and clear communication across staff.

You will support tellers in lobby and drive-through settings, uphold policies, deliver first-class service, and assist in cross-selling opportunities while reflecting community-banking roots.

Qualifications

• Previous teller experience required.
• Excellent customer service and problem-solving skills.
• Strong verbal and written communication.
• High school diploma or GED; college degree preferred.

Responsibilities

• Supervise branch functions related to processing customer transactions.
• Recommend improvements to teller operations and ensure security.
• Inform staff of policy and procedure changes affecting teller work.
• Lead by example, including handling teller duties when needed.
• Deliver exceptional service and resolve customer concerns.
• Identify cross-sell opportunities and refer customers accordingly.

Skills

Customer service

Problem-solving

Verbal communication

Written communication

Leadership

Education

High school diploma or GED

College degree preferred

Job description

Wintrust Financial Corporation in Wisconsin's Menomonee Falls seeks a Teller Services Coordinator to supervise branch operations, ensuring accurate processing of customer transactions and maintaining security. The role emphasizes leadership, organization, and clear communication across staff.

You will support tellers in lobby and drive-through settings, uphold policies, deliver first-class service, and assist in cross-selling opportunities while reflecting community-banking roots.