Teller Operations Training Specialist

Bank Of Springfield; Springfield (IL); On-site; USD 42,000 - 62,000; Full time

Job summary

Bank Of Springfield is seeking a Retail Trainer in Springfield, IL to develop and deliver comprehensive training for Teller Operations. The role partners with department managers to identify training needs and aligns programs with the bank's Vision and strategy.

You will facilitate classroom, virtual, and on-the-job sessions, create and update materials, and measure program effectiveness using surveys and reports. Prior banking knowledge and MS Office proficiency are essential.

Qualifications

• High school diploma or equivalent; 2–4 years of relevant experience.
• Proficiency with Microsoft Word, Publisher, Excel, PowerPoint, and Outlook.
• Thorough knowledge of banking Retail products, policies, and procedures.

Responsibilities

• Develop and deliver curriculum and specialized training programs for Teller Ops staff, including onboarding plans, job aids, procedures, checklists, simulations, and practice exercises.
• Facilitate classroom, virtual, and on-the-job training for teller operations: cash handling, deposits, withdrawals, check cashing, loan payments, cashier’s checks, drive-through procedures, balancing, fraud awareness and other routine branch transactions.
• Partner with department managers to identify and address training needs.
• Ensure training goals and objectives align with the Bank’s Vision, Values, and overall strategy.
• Facilitate learning through a variety of instructional methods, including instructor-led training, webinars, eLearning, user reference guides, and other learning tools.
• Develop, maintain, and update course materials, facilitator guides, instructor manuals, learning aids, and reference materials.
• Evaluate the effectiveness of training programs through surveys, evaluations, reports, and other feedback.
• Maintain and update Retail training content within the Bank’s Learning Management System (LMS).
• May serve as back-up trainer for the Retail Sales department (Personal Bankers and Universal Bankers).
• Participate in special projects and perform other duties as assigned.

Skills

Microsoft Word

Publisher

Excel

PowerPoint

Outlook

Strong organizational skills

Excellent problem-solving and decision

Strong verbal, written, and interc

Excellent presentation and facilitat

Proficiency with audio/visual

Education

High school diploma or equivalent

2–4 years of relevant experience

Job description

Bank Of Springfield is seeking a Retail Trainer in Springfield, IL to develop and deliver comprehensive training for Teller Operations. The role partners with department managers to identify training needs and aligns programs with the bank's Vision and strategy.

You will facilitate classroom, virtual, and on-the-job sessions, create and update materials, and measure program effectiveness using surveys and reports. Prior banking knowledge and MS Office proficiency are essential.