Banking Retail Training Specialist

Florence Bank; Florence (MA); On-site; USD 32,910 - 50,172; Full time

Benefits offered by this job

Paid time off

Paid holidays

Medical insurance

Dental insurance

Vision insurance

Life insurance

401K match

Profit sharing

Wellness program

Tuition reimbursement

Job summary

Florence Bank's Main Office is seeking a Retail Trainer to assist the Retail Training Manager in developing, implementing, and coordinating on-the-job and specialized technical training for Retail staff.

The role emphasizes delivering superior service, teamwork, punctuality, and effective communication, with travel to various branches and support on special projects for Retail Administration.

Qualifications

• Minimum of two (2) years teller and CSR experience.
• Prior training experience preferred.
• Strong communication and interpersonal skills.
• Strong knowledge of current technology and ability to adapt to changing technology.

Responsibilities

• Provides superior professional service to customers.
• Maintains teamwork, punctuality, and reliable attendance.
• Conducts test bank and on-the-job training for retail staff.
• Completes 6–8-week follow-up teller trainee evaluation.
• Demonstrates excellent communication and facilitation skills.
• Acts as a Float Teller and Float CSR.
• Supports Retail Training Manager on special projects.

Skills

Customer service

Teamwork

Punctuality

Teller training

Communication

Job description

Florence Bank's Main Office is seeking a Retail Trainer to assist the Retail Training Manager in developing, implementing, and coordinating on-the-job and specialized technical training for Retail staff.

The role emphasizes delivering superior service, teamwork, punctuality, and effective communication, with travel to various branches and support on special projects for Retail Administration.