Teller Operations Supervisor - Lead Branch Performance

Coastal1 Credit Union; North Providence (RI); Presencial; USD 28 000 - 37 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Medical, dental and vision for you and

Paid time off to promote work/life

On-site fitness center

401(k) with a company match

Employee homebuyer assistance

Resumo da oferta

Coastal1 Credit Union is seeking a Teller Operations Supervisor for the North Providence branch. The role oversees teller line operations, staffing, cash handling, and security protocols while ensuring compliance with internal policies and regulatory requirements.

The candidate will lead a team, resolve complex inquiries, and contribute to meeting sales goals by promoting Coastal1 products. A strong customer service background and multi-tasking ability are essential in this hands-on supervisory

Qualificações

• High school diploma or equivalent required; Associate degree preferred.
• 3+ years as a Teller with strong customer service background is expected.
• Ability to manage multiple projects with time management and multitasking skills.
• Familiarity with MS Office and basic PC skills.

Responsabilidades

• Supervise day-to-day teller line operations and staffing levels.
• Resolve questions and transactions beyond teller authority; ensure accuracy.
• Maintain branch cash records and manage cash shipments within limits.
• Reconcile daily branch activity including ATMs and coin machines.
• Process Check 21 imaging and secure handling of items.
• Ensure compliance with BSA/AML and OFAC screening requirements.
• Assist with teller training and supervision to meet policies.
• Secure vault and teller drawers; monitor security devices.
• Maintain organized teller line with adequate supplies.
• Cross-sell Coastal1 products and meet sales goals.
• Support managers with sales program management.
• Perform other duties as required.

Conhecimentos

Customer service

Multi-tasking

Attention to detail

Training staff

Sales goals

Team collaboration

Formação académica

High school diploma or equivalent

Associate degree preferred

Ferramentas

MS Office

PC proficiency

Descrição da oferta de emprego

Coastal1 Credit Union is seeking a Teller Operations Supervisor for the North Providence branch. The role oversees teller line operations, staffing, cash handling, and security protocols while ensuring compliance with internal policies and regulatory requirements.

The candidate will lead a team, resolve complex inquiries, and contribute to meeting sales goals by promoting Coastal1 products. A strong customer service background and multi-tasking ability are essential in this hands-on supervisory