Teller Operations Leader – Grow & Coach Tellers

MidFirst Bank; Tulsa (OK); On-site; USD 42,000 - 56,000; Full time

Job summary

MidFirst Bank in Tulsa, OK is seeking a Teller Operations Supervisor to lead Tellers in a busy banking center and deliver superior customer service while processing transactions and offering products and services.

The role requires strong leadership, banking/teller experience, and a proven ability to supervise operations, train staff, and ensure compliance with banking policies. Weekend availability and notary qualification are required.

Qualifications

• Minimum two years external banking experience in a teller role in the past two years, or minimum three years external banking experience.
• Demonstrated leadership experience.
• Experience must include teller servicing and/or operational responsibilities.
• Knowledge of banking products and services and standard banking procedures and regulations.
• Must have a current Notary or be willing to become one (paid by the Bank).

Responsibilities

• Coach Tellers to effectively identify opportunities with the customers they service.
• Manage Teller work schedules, monitors overtime and assigns tasks as needed throughout the day.
• Train new Tellers to ensure procedures are understood and executed properly to adhere to internal controls.
• Perform monthly surprise cash audits as well as month-end audit procedures.
• Greet customers and facilitate a welcoming and customer-focused environment.
• Build and maintain relationships with customers to help identify financial products and services that meet their needs.
• Process routine customer transactions as well as assist Tellers with more complex transactions.
• Respond to customer inquiries and concerns to create positive solutions/outcomes.

Skills

Leadership experience

Banking/teller experience

Teller servicing/operational

Customer service

Notary

Team player

Attention to detail

Microsoft Office

Work ethic and integrity

Education

High School or better

Tools

Microsoft Office

Job description

MidFirst Bank in Tulsa, OK is seeking a Teller Operations Supervisor to lead Tellers in a busy banking center and deliver superior customer service while processing transactions and offering products and services.

The role requires strong leadership, banking/teller experience, and a proven ability to supervise operations, train staff, and ensure compliance with banking policies. Weekend availability and notary qualification are required.