Teller Operations Lead - Customer Experience & Audits

MidFirst Bank; Jenks (OK); On-site; USD 50,000 - 65,000; Full time

Job summary

MidFirst Bank in Jenks, OK is seeking a Teller Operations Supervisor to lead Tellers in our banking center by delivering the highest level of customer service while accurately processing transactions and promoting banking products and services.

You will coach staff, manage schedules, train new Tellers, perform audits, greet customers, build relationships, and handle routine and more complex transactions, ensuring compliance and a welcoming, customer-focused environment.

Qualifications

• Minimum of two years external banking experience in a teller role in the previous two years, or at least three years external banking experience.
• Demonstrated leadership experience in a banking environment.
• Experience must include teller servicing and/or operational responsibilities.
• Proven knowledge of banking products and services and standard procedures.
• Must have a current Notary or be willing to become one at the Bank's expense.

Responsibilities

• Coach Tellers to identify opportunities with customers.
• Manage Teller work schedules, monitor overtime, and assign tasks.
• Train new Tellers to ensure procedures and controls are understood.
• Perform monthly cash audits and month-end procedures.
• Greet customers and foster a welcoming, customer-focused environment.
• Build and maintain relationships to identify suitable financial products and services.
• Process routine transactions and assist with complex transactions.
• Respond to customer inquiries to create positive solutions.

Skills

Leadership

Customer service

Communication

Teamwork

Notary

Education

High School (required)

Tools

Microsoft Office

Job description

MidFirst Bank in Jenks, OK is seeking a Teller Operations Supervisor to lead Tellers in our banking center by delivering the highest level of customer service while accurately processing transactions and promoting banking products and services.

You will coach staff, manage schedules, train new Tellers, perform audits, greet customers, build relationships, and handle routine and more complex transactions, ensuring compliance and a welcoming, customer-focused environment.