Teller & New Accounts Associate: Customer Service & Cash

First Citizens Community Bank; Dover (DE); On-site; USD 18,000 - 25,000; Full time

Benefits offered by this job

Health, dental, and vision benefits

401k with company match

Paid time off; paid holidays

Group and supplemental life insurance

Disability insurance

Aflac supplemental plans

Employee Assistance Program

Job summary

First Citizens Community Bank is seeking a Universal Associate (Teller/New Accounts) to provide exceptional customer service and handle daily transactions with accuracy. You will assess customer financial needs, promote banking products, and maintain ledger integrity.

The role emphasizes cash handling, deposit account responsibilities, and adherence to regulations, with a typical weekly hours framework and an annual hours target to meet staffing needs.

Qualifications

• One year customer service and cash handling experience preferred.
• High school diploma or equivalent education preferred.
• Ability to use Microsoft Office Suite and related program software.
• Ability to quickly learn position-related software.
• Ability to effectively use general office equipment.

Responsibilities

• Provide timely and courteous customer service.
• Process customer transactions in a professional, accurate, and efficient manner.
• Exemplify FCCB’s standard of delivering exceptional customer service every time.
• Assess customer's financial needs and suggest Bank services and products.
• Promote the Bank’s sales culture and referral programs.
• Maintain daily transactions and balances, research outages, and balance the drawer accurately.
• Follow procedures and comply with banking regulations.
• Identify customer needs and develop solutions to exceed goals and expectations.
• Interact constructively with co-workers.

Skills

Customer service

Cash handling

MS Office

Software learning

Education

High school diploma

Job description

First Citizens Community Bank is seeking a Universal Associate (Teller/New Accounts) to provide exceptional customer service and handle daily transactions with accuracy. You will assess customer financial needs, promote banking products, and maintain ledger integrity.

The role emphasizes cash handling, deposit account responsibilities, and adherence to regulations, with a typical weekly hours framework and an annual hours target to meet staffing needs.