Universal Associate I (Teller/New Accounts)

First Citizens Community Bank; Towanda (Bradford County); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Health, dental, and vision benefits

401k with company match

Paid time off

Paid holidays

Life insurance

Disability insurance

Aflac supplemental plans

Employee Assistance Program

Job summary

First Citizens Community Bank in Towanda, PA is seeking a Universal Associate (Teller/New Accounts) to provide friendly service, process transactions, and open and maintain deposit accounts. You will identify customer needs and promote bank services while upholding accuracy and regulatory compliance.

Hours average 38–40 per week with rotating Saturday shifts. The role emphasizes teamwork, accuracy in daily duties, and a strong customer-focused sales culture within a community bank environment.

Qualifications

• One year customer service and cash handling experience (preferred).
• High school diploma or equivalent educational experience (preferred).
• Proficiency with Microsoft Office Suite and common banking software.

Responsibilities

• Provide timely and courteous customer service.
• Process customer transactions in a professional, accurate, and efficient manner.
• Assess customer's financial needs and suggest Bank services and products.
• Actively participate in and promote the Bank’s sales culture and referral programs.
• Maintain daily transactions and balances, research outages, and balance the drawer in an accurate and timely manner.
• Follow proper procedures and complete tasks in compliance with banking regulations.
• Identify customer needs and develop solutions to exceed customer goals and expectations.

Skills

Customer service

Cash handling

Microsoft Office

Banking software

Education

High school diploma or equivalent

Job description

Description

• Provide timely and courteous customer service.
• Process customer transactions in a professional, accurate, and efficient manner.
• Exemplify FCCB’s standard of delivering exceptional customer service every time.
• Assess customer's financial needs and suggest Bank services and products.
• Actively participate in and promote the Bank’s sales culture and referral programs.
• Maintain daily transactions and balances, research outages, and balance the drawer in an accurate and timely manner.
• Follow proper procedures and complete tasks in compliance with banking regulations.
• Identify customer needs and develop solutions to exceed customer goals and expectations.
• Constructively interact with co-workers.

There are four levels within the Universal Associate role. The Universal Associate I (Teller/New Accounts):

• Processes transactions and handles cash, vault, ATM responsibilities, etc. as outlined above.
• Opens and maintains deposit accounts for consumers and businesses.
• Completes all necessary maintenance on customer accounts.

HOURS will average approximately 38-40 per week and will include working Saturday mornings on a regular rotating basis. This position is budgeted for 2,080 hours per year.

Requirements

• Ability to use Microsoft Office Suite and related program software.
• Ability to quickly learn position-related software.
• Ability to effectively use general office equipment.
• One year customer service and cash handling experience. (preferred)
• High school diploma or equivalent educational experience. (preferred)

BENEFITS:

Comprehensive benefit package to include:

• Health, dental, and vision benefits
• 401k w/ company match
• Paid time off; paid holidays
• Group and voluntary life insurance and disability insurance
• Aflac supplemental plans
• Employee Assistance Program

Our goal is to support the growth of the communities we serve. First Citizens has a knack for hiring the finest and brightest employees; we understand how fostering their growth builds loyalty and impacts customer service. Our employees are our strongest asset. So, we accommodate families, invest in our employees' future, and recognize hard work.

First Citizens Community Bank is committed to equal employment opportunity and does not discriminate on the basis of any legally protected status or characteristic. Protected veterans and individuals with disabilities are encouraged to apply.