Universal Associate I (Teller/New Accounts)

First Citizens Community Bank; Village of Wellsville (NY); On-site; USD 18,000 - 26,000; Full time

Benefits offered by this job

Health, dental, and vision benefits

401k w/ company match

Paid time off; paid holidays

Group and voluntary life insurance and

Disability insurance

Aflac supplemental plans

Employee Assistance Program

Job summary

First Citizens Community Bank seeks an Universal Associate to deliver timely customer service, process transactions, and promote bank products. You will handle deposits, learn position-specific software, and support the sales culture across offices in the market. A strong emphasis on accuracy and compliance is required.

With 38-40 hour weeks and occasional Saturdays, the role offers benefits like health/dental/vision and a 401(k) match, supporting community growth and customer satisfaction.

Qualifications

• One year of customer service and cash handling experience preferred.
• Proficiency with Microsoft Office Suite.

Responsibilities

• Provide timely and courteous customer service.
• Process customer transactions accurately and efficiently.
• Assess customers' financial needs and suggest bank services/products.
• Actively participate in and promote the bank's sales culture and referral programs.
• Maintain daily transactions and balances, research outages, and balance the drawer.
• Follow proper procedures and comply with banking regulations.
• Identify customer needs and develop solutions to exceed goals.
• Interact constructively with co-workers.
• Open and maintain deposit accounts for consumers and businesses.
• Complete maintenance on customer accounts.

Skills

Customer service

Cash handling

MS Office

Software training

Communication

Education

High school diploma

Tools

None

Job description

Description

• Provide timely and courteous customer service.
• Process customer transactions in a professional, accurate, and efficient manner.
• Exemplify FCCB's standard of delivering exceptional customer service every time.
• Assess customer's financial needs and suggest Bank services and products.
• Actively participate in and promote the Bank's sales culture and referral programs.
• Maintain daily transactions and balances, research outages, and balance the drawer in an accurate and timely manner.
• Follow proper procedures and complete tasks in compliance with banking regulations.
• Identify customer needs and develop solutions to exceed customer goals and expectations.
• Constructively interact with co-workers.

There are four levels within the Universal Associate role. The Universal Associate I (Teller/New Accounts):

• Processes transactions and handles cash, vault, ATM responsibilities, etc. as outlined above.
• Opens and maintains deposit accounts for consumers and businesses.
• Completes all necessary maintenance on customer accounts.

HOURS

will average approximately 38-40 per week and will include working some Saturdays. Will work in other offices within the market as needed. This position is budgeted for 2,080 hours per year.

STARTING WAGE:

$16.00/hour

Requirements

• Ability to use Microsoft Office Suite and related program software.
• Ability to quickly learn position-related software.
• Ability to effectively use general office equipment.
• One year customer service and cash handling experience. (preferred)
• High school diploma or equivalent educational experience. (preferred)

BENEFITS:

• Health, dental, and vision benefits
• 401k w/ company match
• Paid time off; paid holidays
• Group and voluntary life insurance and disability insurance
• Aflac supplemental plans
• Employee Assistance Program

Our goal is to support the growth of the communities we serve. First Citizens has a knack for hiring the finest and brightest employees; we understand how fostering their growth builds loyalty and impacts customer service. Our employees are our strongest asset. So, we accommodate families, invest in our employees' future, and recognize hard work.

First Citizens Community Bank is committed to equal employment opportunity and does not discriminate on the basis of any legally protected status or characteristic. Protected veterans and individuals with disabilities are encouraged to apply.