Teller & New Accounts Associate - Customer Experience

First Citizens Community Bank; Mansfield (Tioga County); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Health, dental, and vision benefits

401k w/ company match

Paid time off; paid holidays

Group and voluntary life insurance and

disability insurance

Aflac supplemental plans

Employee Assistance Program

Job summary

First Citizens Community Bank in Mansfield, PA is seeking a Universal Associate (Teller/New Accounts) to deliver courteous, accurate service and handle daily transactions. You will assess customer needs and promote bank services while supporting a strong sales culture.

The role requires quick learning of position-specific software, basic office skills, and a willingness to work varied hours including evenings and weekends. Comprehensive benefits are provided.

Qualifications

• One year customer service and cash handling experience (preferred).
• High school diploma or equivalent educational experience (preferred).
• Ability to quickly learn position-related software.
• Ability to effectively use general office equipment.

Responsibilities

• Provide timely and courteous customer service.
• Process customer transactions in a professional, accurate, and efficient manner.
• Assess customer's financial needs and suggest Bank services and products.
• Actively participate in and promote the Bank’s sales culture and referral programs.
• Maintain daily transactions and balances, research outages, and balance the drawer in an accurate and timely manner.
• Follow proper procedures and complete tasks in compliance with banking regulations.
• Identify customer needs and develop solutions to exceed customer goals and expectations.
• Constructively interact with co-workers.
• Opens and maintains deposit accounts for consumers and businesses.
• Completes all necessary maintenance on customer accounts.

Skills

Customer service

Cash handling

Microsoft Office

Software learning

Office equipment

Education

High school diploma

Job description

First Citizens Community Bank in Mansfield, PA is seeking a Universal Associate (Teller/New Accounts) to deliver courteous, accurate service and handle daily transactions. You will assess customer needs and promote bank services while supporting a strong sales culture.

The role requires quick learning of position-specific software, basic office skills, and a willingness to work varied hours including evenings and weekends. Comprehensive benefits are provided.