Customer-Driven Teller & New Accounts Associate

First Citizens Community Bank; Wellsboro (Tioga County); On-site; USD 32,000 - 40,000; Full time

Benefits offered by this job

Health, dental, and vision benefits

401k with company match

Paid time off; paid holidays

Group and voluntary life insurance and

Disability insurance

Aflac supplemental plans

Employee Assistance Program

Job summary

First Citizens Community Bank is seeking a Universal Associate to handle teller and new accounts duties, delivering timely customer service and accurate cash handling. The role involves promoting bank services, balancing drawers, and adhering to banking regulations in a fast-paced retail banking environment.

Average weekly hours are about 38–40, with some Saturday mornings. Prior cash handling and customer service experience is preferred; a high school diploma or equivalent is preferred.

Qualifications

• One year customer service and cash handling experience (preferred).
• High school diploma or equivalent educational experience (preferred).

Responsibilities

• Provide timely and courteous customer service.
• Process customer transactions in a professional, accurate, and efficient manner.
• Exemplify FCCB's standard of delivering exceptional customer service every time.
• Assess customer's financial needs and suggest Bank services and products.
• Actively participate in and promote the Bank’s sales culture and referral programs.
• Maintain daily transactions and balances, research outages, and balance the drawer in an accurate and timely manner.
• Follow proper procedures and complete tasks in compliance with banking regulations.
• Identify customer needs and develop solutions to exceed customer goals and expectations.
• Constructively interact with co-workers.

Skills

Customer service

Cash handling

Sales awareness

Problem solving

Education

High school diploma or equivalent

Tools

Microsoft Office

Job description

First Citizens Community Bank is seeking a Universal Associate to handle teller and new accounts duties, delivering timely customer service and accurate cash handling. The role involves promoting bank services, balancing drawers, and adhering to banking regulations in a fast-paced retail banking environment.

Average weekly hours are about 38–40, with some Saturday mornings. Prior cash handling and customer service experience is preferred; a high school diploma or equivalent is preferred.