Teller/Member Service Representative

Liberty Federal Credit Union; Jasper (IN); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Bonus opportunities

Paid Holidays

Paid Time Off

Medical Insurance

Dental Insurance

Vision Insurance

401(k) with matching funds

Group Life Insurance

Disability Insurance

Tuition Reimbursement Program

Job summary

Liberty FCU, a full-service credit union, seeks a Full-Time Member Service Representative/Teller for the Jasper Office at 4316 N. Newton Street, Jasper, IN 47546. Candidates should have excellent member service skills and confidentiality.

The position requires flexibility for a Saturday rotation; training may occur in Evansville, IN. Banking experience is preferred for this role. Join us to help members with deposits, withdrawals, transfers, and product recommendations.

Qualifications

• Must have HS diploma or GED; must be at least 18 years old.
• Flexible schedule and ability to travel to other office locations when needed.
• Able to stand for long periods and perform some heavy lifting.
• 1–2 years of cash handling experience.
• Banking experience preferred.

Responsibilities

• Serve as a primary Member Service Representative (MSR).
• Meet member needs by knowledge of all products and services.
• Process deposits, withdrawals, loan payments, credit card payments, transfers, and shared branching transactions with accuracy.
• Determine acceptability of negotiable items and place holds on deposited funds.
• Identify potential fraud situations and take appropriate action to protect the member and Credit Union.
• Recommend products and services to meet member needs while delivering quality service.
• Balance cash drawer daily and meet MSR cross-sell goals.
• Assist with processing night drop and vault duties as needed.
• Represent the Credit Union in a friendly, professional manner.

Skills

Customer service

Cash handling

Confidentiality

Fraud awareness

Education

HS diploma or GED

Job description

Liberty FCU, a full-service credit union, is seeking a Full-Time Member Service Representative/Teller for the Jasper Office, located at 4316 N. Newton Street, Jasper, IN 47546. Candidates must possess excellent member service skills, professionalism and confidentiality. Previous financial institution experience is preferred. The Jasper Office hours of operation are Monday through Thursday 8:30 a.m. – 5:00 p.m., Friday 8:30 a.m. – 6 p.m., and Saturday 8:30 a.m. – 1:00 p.m. Candidates must be available to work Saturdays on a rotating basis. If applicable, a two-three week paid training program will be held in Evansville, IN.

Duties and Responsibilities

• Serve as a primary Member Service Representative (MSR).
• Meet member needs by maintaining knowledge of all company products and services.
• Run various member transactions such as deposits, withdrawals, loan payments, credit card payments, transfers, and shared branching transactions with a high degree of accuracy.
• Determine acceptability of negotiable items and place holds on deposited funds when applicable.
• Learn to identify potential fraud situations and take appropriate action to help protect the member and the Credit Union.
• Learn to recognize member’s needs and recommend appropriate products and services while providing quality member service.
• Strive to balance cash drawer each day.
• Strive to meet MSR cross sell goals and work to support all branch goals and initiatives.
• Assist with processing night drop.
• Assist in balancing branch cash machines.
• Answer member telephone inquiries.
• Assist with vault duties as needed.
• Represent the Credit Union to the members in a friendly, positive, and professional manner greeting members as they enter the branch.
• Demonstrate appropriate knowledge of company policies and procedures related to the MSR duties, including security and information technology security.
• Complete all required compliance training.
• Maintain a high level of confidentiality and security when dealing with member information and agree to shred all papers with confidential information.
• Prepare all daily work items for transfer to the appropriate departments.

Qualifications

• Must have a HS diploma or GED and be at least 18 years of age.
• Must be able to work a flexible schedule and travel to other office locations when needed.
• Must be able to stand for long periods of time and do some heavy lifting.
• Must have 1-2 years of cash handling experience.
• Banking experience preferred.

Benefits and Compensation

• Bonus and incentive opportunities
• Paid Holidays
• Paid Time Off (Vacation, Sick and Personal Days)
• Medical, Dental and Vision Insurance
• 401(k) retirement program with matching funds
• Employer paid Group Term Life Insurance, Short-Term and Long-Term Disability Insurance
• Tuition Reimbursement Program

Liberty FCU is an Equal Opportunity Employer, Minority/Female/Disability/Protected Veteran.