Teller - Fulltime

Westfield Bank; Chicopee (MA); On-site; USD 33,000 - 42,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Health savings and reimbursement

Paid time off

401(k) with company match

Company-funded ESOP

Life and disability insurance

Employee assistance programs

Tuition reimbursement

Employee banking benefits

Job summary

Westfield Bank is hiring a full-time Teller in the Retail Banking department in Chicopee, MA. This role involves handling day-to-day transactions including deposits and withdrawals, delivering prompt customer service, and referring banking products as appropriate.

The position requires a High School Diploma or GED and ideally 6 months of cash handling and customer service experience. Physical requirements and regulatory compliance are noted in the description.

Qualifications

• High School Diploma or GED required.
• Minimum of 6 months of previous cash handling and customer service experience preferred.

Responsibilities

• Handle teller transactions independently and provide related services.
• Maintain security of cash drawer and balance at end of day.
• Meet referral goals by referring bank products and services.
• Assist in resolving customer problems as they arise.
• May assist with balancing the ATM and Safe Deposit duties.

Skills

Cash handling

Customer service

Education

High School Diploma or GED

Job description

Position Summary

Provides prompt and professional service to new and existing customers by handling day-to-day transactions which include but not limited to; processing transactions such as deposits and withdrawals and assisting with customer inquiries.

Position: Teller

Department: Retail Banking

Job Status: Full Time

FLSA Status: Non-Exempt

Grade: 5

Reports to: Branch Manager

Amount of Travel Required: Some Travel

Positions Supervised: N/A

Position Summary

Provides prompt and professional service to new and existing customers by handling day-to-day transactions which include but not limited to; processing transactions such as deposits and withdrawals and assisting with customer inquiries.

Essential Functions

• Adheres to established Westfield Bank customer service standards.
• Provides information regarding bank products to all potential customers both retail and commercial.
• Independent performance of all teller transactions and related services.
• Maintains security of cash drawer.
• Proves cash drawer at end of day.
• Meets assigned referral goals through referral of bank products and services to meet customers banking needs.
• Assists in resolving customer problems as they arise.
• May assist with balancing the ATM.
• Assist customers with Safe Deposit.
• Must complete BSA, AML, and other Regulatory and Continuing Education as assigned.
• Must adhere to all bank and regulatory policies and procedures specific to position.

Position Qualifications

Assumes additional responsibilities as requested.

Competencies

• Accountability
• Customer Relations
• Decision Making/Judgment
• Job Knowledge
• Quality

Education/Experience/Skills

• High School Diploma or GED required.
• Minimum of 6 months of previous cash handling and customer service experience preferred.

PHYSICAL DEMANDS

• Stand: F (Frequently)
• Walk: F (Frequently)
• Sit: O (Occasionally)
• Handling / Fingering: C (Constantly)
• Reach Outward: F (Frequently)
• Reach Above Shoulder: O (Occasionally)
• Climb: O (Occasionally)
• Crawl: O (Occasionally)
• Squat or Kneel: F (Frequently)
• Bend: F (Frequently)
• Lift/Carry 10 lbs or less: F (Frequently)
• Lift/Carry 11-20 lbs: F (Frequently)
• Lift/Carry 21-50 lbs: O (Occasionally)
• Lift/Carry 51-100 lbs: N (Not Applicable)
• Lift/Carry Over 100 lbs: N (Not Applicable)
• Push/Pull 12 lbs or less: O (Occasionally)
• Push/Pull 13-25 lbs: O (Occasionally)
• Push/Pull 26-40 lbs: O (Occasionally)
• Push/Pull 41-100 lbs: O (Occasionally)

N (Not Applicable) Activity is not applicable to this occupation.

O (Occasionally) Occupation requires this activity up to 33% of the time (0-2.5+ hrs/day)

F (Frequently) Occupation requires this activity from 33%-66% of the time (2.5-5.5+ hrs/day)

C (Constantly) Occupation requires this activity more than 66% of the time (5.5+ hrs/day)

Other Physical Requirements

None

Benefits

• medical
• dental
• vision insurance
• health savings and reimbursement accounts
• paid time off and holidays
• 401(k) with company match
• company-funded ESOP
• life and disability insurance
• employee assistance programs
• tuition reimbursement
• employee banking benefits

Westfield Bank is proud to invest in our employees by offering benefits that help support their health, financial security, professional growth, and overall quality of life.

Benefits are subject to eligibility requirements and plan provisions and may be changed or discontinued at the Bank's discretion.

Westfield Bank has reviewed this job description to ensure that essential functions and basic duties have been included. It is not intended to be construed as an exhaustive list of all functions, responsibilities, skills and abilities. Additional functions and requirements may be assigned by supervisors as deemed appropriate.