Teller FT Liberty Street Branch

Westfield Bank; Chicopee (MA); On-site; USD 32,000 - 42,000; Full time

Job summary

Westfield Bank in Chicopee, MA seeks a Teller to provide prompt, professional service and handle day-to-day transactions including deposits and withdrawals.

You will assist customers, balance cash drawer, and promote bank products while adhering to regulatory and security standards.

Qualifications

• High School diploma or GED required.
• Minimum of 6 months of cash handling and customer service experience preferred.

Responsibilities

• Adheres to Westfield Bank customer service standards.
• Handles teller transactions accurately and independently.
• Maintains security of cash and balance drawer daily.
• Provides information on bank products to customers.
• Assists customers with inquiries and referrals to banking services.

Skills

Customer relations

Decision making

Job knowledge

Accountability

Quality

Education

High School Diploma or GED

Job description

Position: Teller

Department:Retail Banking

Job Status:Full-Time

FLSA Status:Non-Exempt

Grade: 5

Reports to: Branch Manager

Amount of Travel Required: Some Travel

Positions Supervised: N/A

POSITION SUMMARY

Provides prompt and professional service to new and existing customers by handling day-to-day transactions which include but not limited to; processing transactions such as deposits and withdrawals and assisting with customer inquiries.

ESSENTIAL FUNCTIONS

• Adheres to established Westfield Bank customer service standards.
• Provides information regarding bank products to all potential customers both retail and commercial.
• Independent performance of all teller transactions and related services.
• Maintains security of cash drawer.
• Proves cash drawer at end of day.
• Meets assigned referral goals through referral of bank products and services to meet customers banking needs.
• Assists in resolving customer problems as they arise.
• May assist with balancing the ATM.
• Assist customers with Safe Deposit.
• Must complete BSA, AML, and other Regulatory and Continuing Education as assigned.
• Must adhere to all bank and regulatory policies and procedures specific to position.
• Assumes additional responsibilities as requested.

POSITION QUALIFICATIONS

Competencies

• Accountability
• Customer Relations
• Decision Making/Judgment
• Job Knowledge
• Quality

Education/Experience/Skills

• High School Diploma or GED required.
• Minimum of 6 months of previous cash handling and customer service experience preferred.

PHYSICAL DEMANDS

Physical Demands

Stand: F (Frequently)

Walk: F (Frequently)

Sit: O (Occasionally)

Handling / Fingering: C (Constantly)

Reach Outward: F (Frequently)

Reach Above Shoulder: O (Occasionally)

Climb: O (Occasionally)

Crawl: O (Occasionally)

Squat or Kneel: F (Frequently)

Bend: F (Frequently)

Lift/Carry

10 lbs or less: F (Frequently)

11-20 lbs: F (Frequently)

21-50 lbs: O (Occasionally)

51-100 lbs: N (Not Applicable)

Over 100 lbs: N (Not Applicable)

Push/Pull

12 lbs or less: O (Occasionally)

13-25 lbs: O (Occasionally)

26-40 lbs: O (Occasionally)

41-100 lbs: O (Occasionally)