Bank Teller / Teller - Full Time

Westfield Bank; Chicopee (MA); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

401(k) with company match

Employee stock ownership plan (ESOP)

Life and disability insurance

Tuition reimbursement

Employee banking benefits

Paid time off and holidays

Job summary

Westfield Bank is seeking a full-time Teller to deliver prompt and professional service to new and existing customers in Chicopee, Massachusetts. You will handle day-to-day transactions, including deposits and withdrawals, while assisting customers with inquiries and banking needs.

The position requires ability to learn bank products, perform cash handling accurately, and adhere to security standards. Heightened attention to regulatory policies and enjoying a team-oriented environment are valued.

Qualifications

• High School Diploma or GED required.
• Minimum of 6 months of previous cash handling and customer service experience preferred.

Responsibilities

• Adheres to established Westfield Bank customer service standards.
• Provides information regarding bank products to all potential customers both retail and commercial.
• Independent performance of all teller transactions and related services.
• Maintains security of cash drawer.
• Proves cash drawer at end of day.
• Meets assigned referral goals through referral of bank products and services to meet customers banking needs.
• Assists in resolving customer problems as they arise.
• May assist with balancing the ATM.
• Assist customers with Safe Deposit.
• Must complete BSA, AML, and other Regulatory and Continuing Education as assigned.
• Must adhere to all bank and regulatory policies and procedures specific to position.

Skills

Accountability

Customer relations

Decision making/Judgment

Job knowledge

Quality

Education

High School Diploma or GED

Job description

Position Summary

Provides prompt and professional service to new and existing customers by handling day-to-day transactions which include but not limited to; processing transactions such as deposits and withdrawals and assisting with customer inquiries.

• Position: Teller
• Department: Retail Banking
• Job Status: Full Time
• FLSA Status: Non-Exempt
• Grade: 5
• Reports to: Branch Manager
• Amount of Travel Required: Some Travel
• Positions Supervised: N/A

Essential Functions

• Adheres to established Westfield Bank customer service standards.
• Provides information regarding bank products to all potential customers both retail and commercial.
• Independent performance of all teller transactions and related services.
• Maintains security of cash drawer.
• Proves cash drawer at end of day.
• Meets assigned referral goals through referral of bank products and services to meet customers banking needs.
• Assists in resolving customer problems as they arise.
• May assist with balancing the ATM.
• Assist customers with Safe Deposit.
• Must complete BSA, AML, and other Regulatory and Continuing Education as assigned.
• Must adhere to all bank and regulatory policies and procedures specific to position.

Position Qualifications

Assumes additional responsibilities as requested.

• Accountability
• Customer Relations
• Decision Making/Judgment
• Job Knowledge
• Quality

Education/Experience/Skills

• High School Diploma or GED required.
• Minimum of 6 months of previous cash handling and customer service experience preferred.

PHYSICAL DEMANDS

• Stand: F (Frequently)
• Walk: F (Frequently)
• Sit: O (Occasionally)
• Handling / Fingering: C (Constantly)
• Reach Outward: F (Frequently)
• Reach Above Shoulder: O (Occasionally)
• Climb: O (Occasionally)
• Crawl: O (Occasionally)
• Squat or Kneel: F (Frequently)
• Bend: F (Frequently)
• Lift/Carry 10 lbs or less: F (Frequently)
• Lift/Carry 11-20 lbs: F (Frequently)
• Lift/Carry 21-50 lbs: O (Occasionally)
• Lift/Carry 51-100 lbs: N (Not Applicable)
• Lift/Carry Over 100 lbs: N (Not Applicable)
• Push/Pull 12 lbs or less: O (Occasionally)
• Push/Pull 13-25 lbs: O (Occasionally)
• Push/Pull 26-40 lbs: O (Occasionally)
• Push/Pull 41-100 lbs: O (Occasionally)

N (Not Applicable) Activity is not applicable to this occupation.

O (Occasionally) Occupation requires this activity up to 33% of the time (0-2.5+ hrs/day).

F (Frequently) Occupation requires this activity from 33%-66% of the time (2.5-5.5+ hrs/day).

C (Constantly) Occupation requires this activity more than 66% of the time (5.5+ hrs/day).

Other Physical Requirements

None

Benefits

• medical, dental, and vision insurance
• health savings and reimbursement accounts
• paid time off and holidays
• 401(k) with company match
• company-funded ESOP
• life and disability insurance
• employee assistance programs
• tuition reimbursement
• employee banking benefits

Westfield Bank offers a comprehensive benefits package designed to support employees' health, financial well-being, and work-life balance. Benefits may include medical, dental, and vision insurance, health savings and reimbursement accounts, paid time off and holidays, 401(k) with company match, company-funded ESOP, life and disability insurance, employee assistance programs, tuition reimbursement, and employee banking benefits.

Westfield Bank is proud to invest in our employees by offering benefits that help support their health, financial security, professional growth, and overall quality of life.

Benefits are subject to eligibility requirements and plan provisions and may be changed or discontinued at the Bank's discretion.

Westfield Bank has reviewed this job description to ensure that essential functions and basic duties have been included. It is not intended to be construed as an exhaustive list of all functions, responsibilities, skills and abilities. Additional functions and requirements may be assigned by supervisors as deemed appropriate.